View Full Version : Pedal refund question
05-21-2012, 06:37 PM
So I had a deal that I sold a pedal for cheap $45 and I put a wrong address on it and it got sent back to me. I told the buyer, and informed him that I'd ship it out to the correct address the next day and he said he wanted a refund. I had already refunded "shipping" which meant it put the pedal at $37.50. I asked if he was sure and he said yes. So I refunded the money.
My question is, was I obligated to refund the money?
Should I have re-shipped it the next day and told him of the error after it was re-shipped?
I'm not mad, and I don't want to call the buyer out. I was just wondering what the consensus was.
Thanks in advance.
05-21-2012, 06:40 PM
I'd just resell it...move on. It's only 40 bux. Nice of you to refund.
05-21-2012, 06:43 PM
not obligated , but i imagine most tgp'rs would issue the refund and just choose to avoid deals in the future w/ that buyer
05-21-2012, 06:45 PM
If the buyer wants a refund and you have both his money and the pedal...then yes, give his money back.
05-21-2012, 06:55 PM
I honestly don't care, but I was a little surprised that he wanted the refund. I was upfront and honest about it... Ryan07, before I shipped it the first time I had both as well...
05-21-2012, 06:59 PM
I would have refunded the money too but just to avoid any issues like "pedal doesn't work" or "I didn't get it" because to me it seems like they just didn't want it anymore.
05-21-2012, 06:59 PM
Just refund the rest of his money and forget about it. In the time of the delay, he probably found something else he wanted better and pulled the refund card. If so, so what. You can probably still sell the pedal anyway. Besides, if you sent it to the correct address either A: he would've received it and kept it, or B: he would've received it, found some problem with it and wanted to to return it for a refund anyway. So this is really the road of least resistance.
Whiskey N Beans
05-21-2012, 07:05 PM
Yes. While I agree that we should try not to change our mind after committing to an exchange, I think it's not even worth $40 to hassle with upsetting your would-be buyer and turning this into a dispute.
Perhaps they need the money. Perhaps they shouldn't have bought the pedal and, thanks to your shipping error, had time to reconsider. OTOH - it could be that they were never comfortable dealing blindly through the emporium and got scared when your honest mistake popped up.
In any case, I think its far more easy to refund and re-sell. You're in the better position to do so. It's also the way you would want to be treated if this happened the other way around. Or will want to be treated when it does.
05-21-2012, 07:10 PM
I understand, and I immediately refunded the money once confirming that was the only way he wanted to go. At this point I'm just going to give it to a student in the youth ministry who is starting a board. A $40 pedal is hard enough to sell, even if new it costs $80. Blessings
05-21-2012, 08:42 PM
I think you did the right thing. I consider scenarios like this the low risk of participating in a community like TGP that counts on trust & honesty to make things run smoothly. Refunding the money seems much easier than dealing with a grumpy forum member.
05-22-2012, 06:12 AM
You made an honest mistake, and rather than take a chance he just asked for a refund...i dont blame him, but I can see your point as well...
Refund it, move on...buy more pedals
vBulletin® v3.8.5, Copyright ©2000-2013, Jelsoft Enterprises Ltd.