Anyone ordered through Ampwares??

[StratTone]

Man I ordered my last few parts for my amp build from them on the 15th and still nothing. I have sent an email on the 22nd and made 2 phone calls. (the 24th and 25th) Still no return call or parts............... I did get a message from them when I called that said they would be closed the 20th through the 22nd and reopen on the 25th but I am sure my order should have went out by then. The only thing that I know for sure is that It took a while for the money to come off of my card and they only email I got from them was a normal confirmation buy email after purchase. I have heard a lot of good things about Ampwares but this is rediculous!!!!!!!!! :BITCH I ordered the rest of my parts from Hoffman Amps, Parts Express, Mouser, and turretboard.com and all were execellent about getting parts out. I am really an easy going guy to and have no problem with delays or things that come up in live but no return email or 2 phone calls............Not cool.

[sundaypunch]

Sorry to be the bearer of bad news, but if you do a search you will find dozens of posts just like yours.

Here's one thread. There are many more.

http://thegearpage.net/board/showthread.php?t=242050

[bizzwriter]

Huh. Small world. I placed an order for a Marshall cab part on June 19 -- got an immediate email confirmation then nothing since. Sent them a message this morning (10:30am) but no response yet. Didn't know they were closed down for the past week -- guess that explains a lot. I'm not in that big a hurry -- and I saved $15 by ordering from ampwares instead of the other source for the part -- but I would like to get it this week!

[bizzwriter]

Sorry to be the bearer of bad news, but if you do a search you will find dozens of posts just like yours.

Here's one thread. There are many more.

http://thegearpage.net/board/showthread.php?t=242050

Ugh. I'm getting a headache... :BITCH

[Blue Strat]

Jeez guys, follow along. There's been a thread like this once or twice per month for at least a year.

Use www.mojotone.com (http://www.mojotone.com) next time.

[bizzwriter]

Jeez guys, follow along. There's been a thread like this once or twice per month for at least a year.

Use www.mojotone.com (http://www.mojotone.com) next time.

Lesson learned!

[StratTone]

Huh. Small world. I placed an order for a Marshall cab part on June 19 -- got an immediate email confirmation then nothing since. Sent them a message this morning (10:30am) but no response yet. Didn't know they were closed down for the past week -- guess that explains a lot. I'm not in that big a hurry -- and I saved $15 by ordering from ampwares instead of the other source for the part -- but I would like to get it this week!

Good luck. :(

[StratTone]

Ugh. I'm getting a headache... :BITCH
Before I made this thread I sent him and email linking a thread talking about the bad service. I did it in a nice way though and just explained that I would like a reply and that the threads I read were worrysome. I won't be ordering there anymore. :( They have a great site too and I have used the info on there many times and wanted to really just order there to show thanks for all the good free info.

[bizzwriter]

Good luck. :(

Thanks! I'll report back as soon as my item arrives. Hey -- I might get lucky?!

[deluxemeat]

i placed an order in april and it took weeks to get my stuff from pa to ny.
finally received the order and all was good. i had to return some things in exchange. i called and the guy (mark?) said it was no problem. just make it to mark's attn.
i have not heard from this guy and have tried calling everyday since... almost july and nothing...
i should really call my cc co. and cancel the order but i need the parts and can't find them anywhere else.
has anyone considered filing w/ bbb or ic3?

[StratTone]

i placed an order in april and it took weeks to get my stuff from pa to ny.
finally received the order and all was good. i had to return some things in exchange. i called and the guy (mark?) said it was no problem. just make it to mark's attn.
i have not heard from this guy and have tried calling everyday since... almost july and nothing...
i should really call my cc co. and cancel the order but i need the parts and can't find them anywhere else.
has anyone considered filing w/ bbb or ic3?

Yeah really!! I'm still waiting for either parts or a call or something.:BITCH

[Blue Strat]

Yeah really!! I'm still waiting for either parts or a call or something.:BITCH

A call?! Keep hoping. You'd have better luck getting a callback from the Popel.:eek:

[StratTone]

A call?! Keep hoping. You'd have better luck getting a callback from the Popel.:eek:

Yeah I guess lessoned learned. Oh I need to order an 83 tube for my TV2. Glad you posted it reminded me. :-) Bout to go check your site now.

[Blue Strat]

Yeah I guess lessoned learned. Oh I need to order an 83 tube for my TV2. Glad you posted it reminded me. :-) Bout to go check your site now.

Damn, I don't have any 83s (besides the one in my TV7). Oh well.

[StratTone]

Damn, I don't have any 83s (besides the one in my TV7). Oh well.

:( lol I bet they are hard to find. I need to put an 83 in mine and change the caps in it. The caps are dated 1959............ :eek:

[StratTone]

OMG!!! I got my parst today. Order placed on June 15th recieved with no return call or email on the 28th......... Oh well lesson learned. All my stuff was there though. :-)

[Blue Strat]

All this fuss about 13 days, including weekends? That's 9 business days of which at least 2 can be attributed to shipping time.

[deluxemeat]

well what's MY fuss about? lol or anyone else's that's been waiting for months!

[Blue Strat]

Months I understand, 7 days I don't understand.

[deluxemeat]

its outta control. i wish i knew what was up w/ my stuff and how this guy stays in business.
issues w/ his company are well documented. i just wish i read up on him before i ordered.

[StratTone]

Months I understand, 7 days I don't understand.

Well you have to put yourself in our shoes. Most orders that a shipper has clearly listed on his site saying "ships within 24 to 48 hours shouldn't take long to get from PA to GA. My complaint was that I sent 2 emails and made 2 phone calls and no return. After that I did some reading and found his HORRIBLE reviews. You seem to not realize that I probably got my items because I sent him a link to my Thread and another one showing our dislike and then wouldn't you know it............my parts show up. From what I've read about this guy, this is how you get him off his butt. There are many many many people who had to wait 6 weeks.

[Blue Strat]

Well you have to put yourself in our shoes. Most orders that a shipper has clearly listed on his site saying "ships within 24 to 48 hours shouldn't take long to get from PA to GA. My complaint was that I sent 2 emails and made 2 phone calls and no return. After that I did some reading and found his HORRIBLE reviews. You seem to not realize that I probably got my items because I sent him a link to my Thread and another one showing our dislike and then wouldn't you know it............my parts show up. From what I've read about this guy, this is how you get him off his butt. There are many many many people who had to wait 6 weeks.

If you look back through the thead, you'll notice that I'm one of the first that said this isn't new news.

BTW, I seriously doubt this guy is reading threads on the GearPage when he doesn't seem to have time to respond to email or phone calls.

I'm sure there's a reason, or reasons, for the crummy service but who cares? It is what it is. There are lots of places to order amp parts from.

[V846]

Yeah I guess lessoned learned. Oh I need to order an 83 tube for my TV2. Glad you posted it reminded me. :-) Bout to go check your site now.



This guy has 83's for $34,also some on fleabay

http://tubeman.com/item135.htm (http://tubeman.com/item135.htm)

[sundaypunch]

You seem to not realize that I probably got my items because I sent him a link to my Thread and another one showing our dislike and then wouldn't you know it............my parts show up. From what I've read about this guy, this is how you get him off his butt.

Bingo!

After weeks of excuses I left him a near-psychotic voice mail. I won't go into any details here but...surprise....my parts showed up shortly after. :)

[shuie]

My stuff was on the truck I called to cancel my order.

Outside of his business process, I can promise you he has disorganization and communication issues with his shipping vendor. I was given a USPS tracking number and a ship date for an item that showed up via Fed-Ex ground indicating it was shipped 5 days after he told me he shipped it.

FWIW, I've called no less than half a dozen times during business hours and never had an issue with someone answering the phones. The guy is responsive, polite, and helpful, he just has process issues. There is a bad flaw somewhere in his business process.

[champster]

I've ordered parts from ampwares a few times. I've always recieved my orders. Sure it may take a couple weeks, but I don't find that a big deal. Knowing how long orders take from different places is easy to deal with. If you need your parts really fast you just order from someone else. I have no problem with ampwares.

[shuie]

I don't have a problem with waiting. I have an issue with being charged the full amount + shipping 6 weeks before anything is shipped, but I could have easily gotten over that if I had not been lied to three different times about when my order would ship. Being given an invalid tracking number for the wrong carrier and finding out when it got here (after I gave up and cancelled the order) that I was lied to for the third time about the ship date was it for me.

[StratTone]

If you look back through the thead, you'll notice that I'm one of the first that said this isn't new news.

BTW, I seriously doubt this guy is reading threads on the GearPage when he doesn't seem to have time to respond to email or phone calls.

I'm sure there's a reason, or reasons, for the crummy service but who cares? It is what it is. There are lots of places to order amp parts from.

True and I think you have pee peed enough in the cheereoos I can taste it pretty strong in there so no need to continue.

[StratTone]

I don't have a problem with waiting. I have an issue with being charged the full amount + shipping 6 weeks before anything is shipped, but I could have easily gotten over that if I had not been lied to three different times about when my order would ship. Being given an invalid tracking number for the wrong carrier and finding out when it got here (after I gave up and cancelled the order) that I was lied to for the third time about the ship date was it for me.

Exactly! People just don't need to be dishonest.

[deluxemeat]

i just got the ball rolling w/ my cc co. let me put my issue in perspective for those who don't think waiting is a big deal.
ordered in april; it's now july and i still have a problem.
doesn't answer calls or email. that's not 'not a big deal'. it's bad communication and bad business.
in my case this guy (mark?) had what i needed that i couldn't find anywhere. even if pretty obscure; if you look hard enough- you'll find what you need at another merchant's online store.
chances are they'll actually be professional too! unlike the gentleman who runs ampwares.

[jazzguitar]

I've had my own bad (sloooow) experience with Ampwares. You will get your order eventually, though it might take forever... I suggest you let them know of your disapproval by doing what I did; by taking your business elsewhere.

[Blue Strat]

I suggest you let them know of your disapproval by doing what I did; by taking your business elsewhere.

That can be very effective if only that you'll get your stuff quicker from another source and people still ordering from Ampwares may get their stuff quicker due to the reduced workload.:AOK

[shuie]

ordered in april; it's now july and i still have a problem.


Similar situation here. Im out over $500 right now with absolutely nothing to show for it. He doesn't seem to be answering the phone these days either. Im going to go the certified letter route if I don't get a response today and then take him to small claims court if that doesn't work.

[cbnutt]

man talk a bout bad timing ! i placed a order with them the other day for some aged grill cloth for a fender as some other places were out of stock, then i find all these threads about him, i started a thread over on the tele forum i go to, and found people were having the same bad experiances !! can i call my credit card if i dont get the stuff in the future and cancel without going through ampwares first ??

[Blue Strat]

man talk a bout bad timing ! i placed a order with them the other day for some aged grill cloth for a fender as some other places were out of stock, then i find all these threads about him, i started a thread over on the tele forum i go to, and found people were having the same bad experiances !! can i call my credit card if i dont get the stuff in the future and cancel without going through ampwares first ??

That's a chargeback. I don't think you can do that until the vendor has actually charged your card and the item is either defective or not received. Ideally, they'll want you to try to settle with the vendor first.

This is an interesting case. Since the other vendors are out of stock of the item you want, it's possible that this vendor is also but just isn't showing that he's out. Hence, a long wait could be in the offing (and there would be a good reason, but you may not be able to find out from the vendor what it is).

[bobbymack]

I just reversed the charge with my credit card company for an order placed 7/5 and charged 7/6...same story. No communication, message box full, yada yada...

I simply won't do business with an individual who chooses to run his company this way.

[deluxemeat]

it's funny how fast this guy can put the charge through once an order is posted but can't return an email or phone call. i hope he can see this thread.

[shuie]

A month after confirming they had received the amp kit I returned for a refund I had still not received a credit to my Visa. I had to send a certified letter notifying them that I was about to file suit in small claims court to get the credit processed. The guy was as nice as he could be when I called to follow up on the receipt of my letter. I just don't understand this business model.

[Trout]

Its interesting that no matter what gear or musician forum this question is asked, there are multiple instances of guys not getting timely service or even worse not ever getting anything!

I wish the guy would just sell me the entire business website, inventory and data base.

Though he most likely thinks he has a gold mine:NUTS and would be way out of line for a company with a notoriously bad satisfaction rating.

Trout

[bizzwriter]

Thought I would chime back in again from page one of this thread. I ordered my Marshall cab part (one of those stereo/mono two-input jack switches) on June 19th and he shipped via USPS Priority on July 3 -- exactly two weeks later.

To me, that was an acceptable turnaround time, especially since I saved a bunch of money over what Mojo charges for the same part. The part is perfect and it was well packaged for the trip across country.

However, what was NOT acceptable was the lack of communication -- when I emailed for status a week after I placed the order, I got no response. And there was no email notification when the item shipped.

It's the Ampwares guy's decision on how to run his business, not mine. I do appreciate his Fender amp info site -- I've used it many times when sussing out vintage Fender amps.

However, it is my decision on whether or not I'll do business with him in the future. Because of his lousy approach to customer service, next time I'll skip Ampwares and place my order with someone else, even if it means spending more money.

[Exothermia]

One thing I just realized is if one googles "tube amp parts" Ampwares is the number one search result! It's no wonder he just keeps getting business even though he treats his customers like dirt.

I've bought from him three times, and every time the order took forever to ship. His website says "we ship within 24-48 hours" and every single time it's taken two weeks before he even ships my order, without ever telling me what's taking so long or when I'll get it. The most recent time I used him even though I knew he was slow because he had all the parts I needed and some of the other places didn't have everything- but after waiting three weeks for a few simple parts and delaying my project I won't ever give him any business again.

This thread should get stickied so nobody else gives him their money.

[Rosewood]

Had a friend with the same problems and after he had given up he received his order but never charged, I think from just bad paper work. The guy needs a secretary.

[cbnutt]

i got the grill cloth i ordered for a deluxe farily quick, but, it wasnt vintage, like id ordered, it looked good so i just kept it, decided it wasnt worth trying to return.

[Blue Strat]

A guy on the FDP has indicated that Ampwares is a part time business. It's not too surprising that with so many low priced, low margin items, that he a) can't support himself on this business alone and b) can't keep up with the demand, out of stock items, reordering, and communications.

As is so often the case, people LOVE the low priced supplier until.....

[bobbymack]

A guy on the FDP has indicated that Ampwares is a part time business. It's not too surprising that with so many low priced, low margin items, that he a) can't support himself on this business alone and b) can't keep up with the demand, out of stock items, reordering, and communications.

As is so often the case, people LOVE the low priced supplier until.....
That's all good, but a little communication goes a long way.

[Blue Strat]

That's all good, but a little communication goes a long way.

I'm not defending the guy, I'm trying to rationalize his behavior.

I'm also not defending people who don't value service and what it costs. "Cheaper" usually has a downside.

[Taylor Daly]

Hmmm...wish I would have seen this thread a week ago. Wondering where my parts are! Same experience...no return email, not answering phones, message box full, etc.

[chuck0652]

NO I'll never do business with him in the future. Because of his lousy approach to customer service, there will be no next time for Ampwares , place your order with someone else, yes even if it means spending more money. the guy's a complete jerk he doesn't reply to Emails, faxes or long distance phone calls all I get is an answering machine even during supposed bussiness hours, the worst experience I have ever had with E-Store ordering.....
Stay away, Beware, Boycott, Don't waist your time or money
Chuck

[mbratch]

Hmmm...wish I would have seen this thread a week ago. Wondering where my parts are! Same experience...no return email, not answering phones, message box full, etc.I'd wait another week or two. If the parts aren't back-ordered, they will likely just show up. That's what happened to me when I ordered parts. A couple of weeks and I got them all. Just that there's no way to tell status while you're waiting.

[Taylor Daly]

Bummer. I dont mind waiting necessarily, but as mentioned a little communication goes a long way.

[chuck0652]

I have no problem with a reasonable wait time but its been 6 weeks since my credit card was charged.
No excuse for this kind of crappy service,
with out some kind of communication!
cheers

[Taylor Daly]

I have no problem with a reasonable wait time but its been 6 weeks since my credit card was charged.
No excuse for this kind of crappy service,
with out some kind of communication!
cheers

Wow thats terrible. Im still waiting and getting more pissed by the day. How the hell am I supposed to know when its coming? Do I just order the stuff from someone else? Ive already contacted my credit card company. Is this something you should submit to a better business bureau? Ive called ampwares every day during business hours for the past week+ now and nobody has ever answered, and the "message box is full." or whatever. Absolutely terrible.

[Rosewood]

Do you know where he is? Get some legal action going, maybe somebody else that's been cheated will join in.

[Taylor Daly]

If you can believe it, I got an email today saying my stuff is shipping. Thank goodness!

[Tommy C]

If you can believe it, I got an email today saying my stuff is shipping. Thank goodness!

dont hold your breath,

he told me the exact same thing on the phone when I finally got hold of him,, about a year ago or so after I placed the order, ,,,but still today no parts has showed up !!!
never more,:horse

I am surprised after all these years of scamming that I heard of that no one has taken legal action aganst him !

[BLC]

Wow guys, I have done business with this guy for several years and never had any problems. I am really surprized by this thread. But we all go thru stuff in life..... I realize that this is business.... but maybe something really bad is going on with the guy... I really have not ever had a problem with any order or shipment.. And I have ordered a fair amount from him.... I dont really know him and I am certainly not making excuses for him.... just relating my own experiences ......

BLC

[Rosewood]

Wow guys, I have done business with this guy for several years and never had any problems. I am really surprized by this thread. But we all go thru stuff in life..... I realize that this is business.... but maybe something really bad is going on with the guy... I really have not ever had a problem with any order or shipment.. And I have ordered a fair amount from him.... I dont really know him and I am certainly not making excuses for him.... just relating my own experiences ......

BLC

Boy that's weird, I don't buy from the guy but the "why all this" is killing me. I don't suppose this guy goes to namm show does he?