So I buy this video off itunes.............

[major-minor]

..........and when I play it back, it stops occasionally----freezes the picture, then comes back on after a few seconds.

I'm a full-fledged computer idiot. Any suggestions?

[major-minor]

Anything to do with the "firewall", or "fire fox", or some such thing?

I'll of course need someone to define BOTH these items for me.

Thanks.

[major-minor]

It'a full of gas and the oil level is fine, so...........................................


Anyone?

[The Golden Boy]

Does it hose up in the same places every time?

[major-minor]

No. It varies as to where it stops. Usually 3-4 times during the video.

Frustrating, because it's such a cool video.

[patpark]

contact apple support and complain. they will credit you for the video and you try downloading it again. i downloaded some BSG episodes once and one of em had no sound. a quick complaint and they credited me right away

[major-minor]

Well, I may do that.

Seems a couple years ago I was having similar issues watching vids on youtube. Like it doesn't fully load and has to stop to finish.

[5E3]

If your watching the movie as it streams, then your download speed or Apple's transmission rate is too slow at the moment. Could be network traffic or something else.

There is a "buffer" downloaded (a certain amount of the movie is queued up) before the movie will start, and that buffer is not being replenished fast enough.

I have an Apple-TV (rent or buy movies from iTunes) and this stop/start problem occurred to me once in two years of flawless rentals. I clicked on the "report a problem" link in my purchase history (in your iTunes account page) and Apple gave me full credit for the movie.

[major-minor]

Well, I guess I'll report it to Apple. Just wondered if it was something in my computor.

Thanks guys.

[ChmpgnSupernover]

mojo sent

[5E3]

Originally Posted by major-minor

Well, I guess I'll report it to Apple. Just wondered if it was something in my computor.

Thanks guys.

Do you have a broadband connection, and normally get good download speeds with it?

Apple will very likely give you a credit.

[MikeMcK]

Might be your computer... I once bought a movie on iTunes and I know that it downloaded entirely, rather than streamed as I was watching. If that's the case here it probably means your computer's too slow.

[5E3]

Originally Posted by MikeMcK

Might be your computer... I once bought a movie on iTunes and I know that it downloaded entirely, rather than streamed as I was watching. If that's the case here it probably means your computer's too slow.

I wondered if this might be his situation too.

Major-minor, what computer are you using, what speed is the CPU and how much memory?

[major-minor]

Originally Posted by 5E3

I wondered if this might be his situation too.

Major-minor, what computer are you using, what speed is the CPU and how much memory?

160GB.
512MB

Remember-----I'm a computer illiterate. Not sure what "CPU" is, or how you tell the speed of it.

[5E3]

Do you have a Mac or a PC?

If a PC, click on My Computer, then the about or info page.

If you have a Mac, click on the Apple icon then the about this Mac ... mine looks like this:



my CPU or processor is 1.66 GHz, and memory is 2 gig.

on a PC something like this:



ONly 512 meg of RAM (memory) is not much these days. That could be a choking point.