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  #1  
Old 10-16-2008, 10:42 AM
Garygtr Garygtr is offline
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Thumbs up Kudos to Catalinbread's customer support!
Just want to give a shout out to Nick at Catalinbread for his great customer service. I have a somewhat ancient Super Chile Picoso that needed a bit of TLC, and Nick went above and beyond to get it running better than ever. Thanks to erksin also for his assistance! :AOK
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  #2  
Old 10-16-2008, 12:02 PM
♪♪♫♫♪ ♪♪♫♫♪ is offline
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+1

Those guys are awesome. Totally went above and beyond in helping me fix a problem with one of their products.

Not to lecture, but what small business--particularly in this economic environment--can afford NOT to bend over backwards to foster customer loyalty?

Anyway, well done Catalinbread!
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  #3  
Old 10-16-2008, 12:21 PM
utterhack utterhack is offline
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I heard they put a little somethin' special in every pedal they "service"
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  #4  
Old 10-16-2008, 01:40 PM
erksin erksin is online now
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Quote:
Originally Posted by Garygtr View Post
Just want to give a shout out to Nick at Catalinbread for his great customer service. I have a somewhat ancient Super Chile Picoso that needed a bit of TLC, and Nick went above and beyond to get it running better than ever. Thanks to erksin also for his assistance! :AOK
Thanks for the kind words, Gary!

I loved checking that old SCP out - so cool to see an old road dog like that still getting played. Thats why we make 'em!

:BEER
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  #5  
Old 10-16-2008, 01:41 PM
erksin erksin is online now
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Originally Posted by utterhack View Post
I heard they put a little somethin' special in every pedal they "service"
Dammit, Jake - you weren't supposed to tell!!!
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  #6  
Old 10-16-2008, 01:43 PM
Bobby D Bobby D is offline
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catalinbread ROCKS. all hail TEH MAGUS!!!!
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  #7  
Old 10-16-2008, 01:53 PM
TJSmitty TJSmitty is offline
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Quote:
Originally Posted by ♪♪♫♫♪ View Post
+1

Those guys are awesome. Totally went above and beyond in helping me fix a problem with one of their products.

Not to lecture, but what small business--particularly in this economic environment--can afford NOT to bend over backwards to foster customer loyalty?

Anyway, well done Catalinbread!
Nah, these guys have always been ship-shape, their level of support is practically unwarranted.
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  #8  
Old 10-16-2008, 03:52 PM
catalinbread catalinbread is offline
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Originally Posted by TJSmitty View Post
Nah, these guys have always been ship-shape, their level of support is practically unwarranted.

We owe it all to Erksin. I work 15 hours a day on designing pedals, improving current pedals, day dreaming about future musical devices, paying bills, sourcing parts, talking with partners... I have little brain power left over for anything else. But Erksin knows his gear, knows his tones, and knows how to communicate these to our customers way better than I can. Pretty soon I hope to have him available for live support from the website. I am really grateful to have Erksin onboard.
:AOK
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  #9  
Old 10-16-2008, 04:18 PM
utterhack utterhack is offline
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Originally Posted by catalinbread View Post
Pretty soon I hope to have him available for live support from the website.
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  #10  
Old 10-16-2008, 04:41 PM
sandman sandman is offline
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they even replaced my LCD screen for having one dead pixel
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