THD customer service

[pokey]

Just have to relate my customer service experience with THD and Ed DeGenero. I recently purchased a Flexi from the Emporium and when I received it something was wrong- tubes were getting extremely hot like they were getting way too much voltage. I e-mailed Ed and he promptly gave me a RA# to send it back to THD. I sent it and THD got it last friday. They fixed it and shipped it out on monday- no charge! Also are sending a new set of EL34's! They really didn't have to do this, and I certainly wasn't expecting it.
THD rocks

[Myron Stratis]

Their support is UNBELIEVABLE. THD rocks!

[mailman]

Originally posted by Myron Stratis
Their support is UNBELIEVABLE. THD rocks!

++++1

[rwe333]

Originally posted by Myron Stratis
Their support is UNBELIEVABLE. THD rocks!

Yeah - remarkable, conscientious people.

I dont post very often but aside from a letter to Andy praising his staff, I do think contributing to a thread thanking them is the next best thing.

THD just like many of the other builders out there, make great sounding amps with features that are really practical and appealling to me.

What sets them apart in my book is the humility and open mindedness of the staff that I have communicated with.

On one hand, I harbour a desire that they remain the same size 'cause of the great customer service, yet on the other hand I hope that they'll find the commercial success that Andy and his staff deserve.

Just my 2 cents ..

Mark

[Rock Fella]

done just like it should be done.

kudos to ed.

jimmy

[ejecta]

Im am so glad that there are still company's out there that still really care about running a good business that treats people right. That is getting so hard to find these days.
The Flexi is on my radar as my next amp. Now more so than ever. Too

[HeeHaw]

I really like their products in a big way, but 10 weeks lead time on a pair of Yellow jackets is a bit much. Must be a big demand for them or something.

[Mike M]

Is there any new amps coming from THD? I had heard at some point they were going to offer a 4x12.

[Blueser]

Ed the THE man! Top notch service, and a wealth of knowledge!!!! A true class act!!!

[rwe333]

Originally posted by Mike M
Is there any new amps coming from THD? I had heard at some point they were going to offer a 4x12.

Think it's available this month - a great souding, killer design w/ built-in beam blockers!

[Ed DeGenaro]

Originally posted by HeeHaw
I really like their products in a big way, but 10 weeks lead time on a pair of Yellow jackets is a bit much. Must be a big demand for them or something.

It's simple. The company that makes the tubing we use discontinued it. In order for us to get more we would've orderered what amounts to 25 times the amount of Yellow Jackets.
We then had to do drawings to have the tubing injection molded. that took time, then we needed to wait for the samples for the molds. Then we had to have them test run, and now we're running the tubing. tyhen we have to build Yellow Jackets.
Sometimes it's as simple as not being able to substitude part A with part B and then it's either figuring out a different way or discontinuing a product.
Dig?

[Ed DeGenaro]

Originally posted by rwe333
Think it's available this month - a great souding, killer design w/ built-in beam blockers!

Thanks Wayne...it'll be shipping end of May.

[Blueser]

Hey Ed,

Any pics of the new 4x12 available?

Thanks,
B

[Ed DeGenaro]

Originally posted by Blueser
Hey Ed,

Any pics of the new 4x12 available?

Thanks,
B

Not on a server, e-mail me...looks like any 4x12 with the grille on though.