RS Guitar Works-Customer Service

[ricoh]

I ordered a Historic upgrade kit and installled it. It sounds great...
but the neck vol. pot was faulty. E-mailed RS and they replied promptly...... and sent me a new pot ....no questions asked.
They said they appreciate my business and I figure that deserves a post.
Rico

[Sean Doty]

Same experience here....ordered a kit, but there was no diagram....one was sent to me within seconds of my email.

An A+ in my book!

[WCR]

That's why I deal with them. Roy , Scott, and crew are as good as they get!

[cvansickle]

Last month, I called RS for help with an issue with a pot/Hovland cap issue. They never returned my phone message on their tech support line. Fortunately, I was able to solve the problem without their reply.

[GuitarG]

Originally posted by WCR
That's why I deal with them. Roy , Scott, and crew are as good as they get!

That has been my experience as well.

[m1911]

I bought a couple of RS-Kit Up-Grades for two Historic Les Pauls.
I called them for technical questions and the guy I spoke with was very friendly and helpful.

[fuzzyguitars]

got the rs kit

worked great and was set up easy as pie to install!

[elambo]

Originally posted by cvansickle
Last month, I called RS for help with an issue with a pot/Hovland cap issue. They never returned my phone message on their tech support line. Fortunately, I was able to solve the problem without their reply.

Exact same thing here. But I've bought three kits from them now, needed to call them about one of the others, and they called back pretty quick. Good guys and very helpful. Not to mention that the kit itself sounds really good.

[Turbozag]

Thanks for the props.

We try to treat our customers the way we want to be treated.

Unfortunately, there are only 5 employees, and the volume of what we are doing is a heavy load everyday.

Our electronics kits are very well knoiwn, but a huge part of our business is refinishing and aging guitars. Which is WAY more time consuming and demanding on everyone there.

Sorry to say that we occasionally miss an email or phone call.

Keep in mind that we receive about 100 phone calls a day, and MANY turn into 20 and 30 minute long technical discussions about wiring and electronics questions that can only be addressed by one person.

And sincerely, we do appreciate your business!