Define ‘luthier made’i would return it and order a luthier made tele, dont know why people spend such a big amount of money on a tele like instrument that any luthier would be able to make blindfolded
HUGE Suhr fan here (own 6... looking at my 7th) and I see no problem with the OP sharing some initial disappointment. It doesn't appear that he is trying to bash or rally a mob with pitchforks. He is simply saying he got a dud and is disappointed that it will take some time after spending a lot of money to turn that dud back into a stud. Nothing wrong with that. It's an opportunity to show that even the best make mistakes and have QC issues from time to time. And it's also an opportunity to showcase the Suhr difference and how they will take care of you in those rare instances where there are problems like this.I’d probably wait to get the guitar back before complaining about it on the internet.
Things happen. Suhr’s taking care of it and will make it right. If you get it back and there are problems then bring out the pitchforks.
When I worked in a music store 90s, we would have absolutlt addressed that on a guitar that was recently bought. Either we handled it with local approved tech or handled getting it in for warranty. We handled hamer, Yamaha, USA Washburn and Parker at the time and the rare occasion something like this happened we serviced our customer.I guess there is a legit question here about whether the store or the manufacturer is supposed to deal with this. And I honestly don't know.
Delete this thread and let Suhr fix it as they’ve agreed to under warranty, then enjoy the guitar afterward. I’m not seeing any egregious builder/distributor behavior here at all. It’s not ideal, but not seeing that you’ve been wronged.What would you do if this was you??
So you waited past five days to fully test out a $3000 guitar?
I think the issue is the complete lack of recognition that some of this is on you too. That’s why you’re being “flamed”
5 days is a crappy return policy, but it was their clearly stated return policy.
If the tone had been along the lines of “I get it, some of this is on me, but it still sucks and I’m venting” then I think the replies go differently. Your post just came off as a tantrum of entitlement. Especially the “point is I shouldn’t have to wait” line. The whole issue is because you waited past the return policy deadline. If you’d promptly just returned it, as soon as you realized the issue, we wouldn’t be talking about this.
As far as getting a perfect guitar every time. That’s just not how it works, regardless of price point. It’s the downside to buying online (in comparison to the multitude of upsides). That’s why you have to act decisively within the return window rather than “well, let me give myself a week to work this out with my home setup kit.”
Amen!!!HUGE Suhr fan here (own 6... looking at my 7th) and I see no problem with the OP sharing some initial disappointment. It doesn't appear that he is trying to bash or rally a mob with pitchforks. He is simply saying he got a dud and is disappointed that it will take some time after spending a lot of money to turn that dud back into a stud. Nothing wrong with that. It's an opportunity to show that even the best make mistakes and have QC issues from time to time.
I just purchased a $2,400 snowblower from Toro (you take care of one of their blowers and they'll last you a lifetime... quality equipment), but I had to take it in for warranty repair this week before it ever even started for the very first time because QC didn't pick up on the fact that when they assembled it at the factory they pinched the fuel line so fuel wasn't getting to the mower. I think after spending that kind of money on a blower and then having to spend money on top of that (to rent a trailer) to get it to a warranty shop to have it repaired just to even get it to start for the very first time... I have a right to be disappointed. Of course they fixed it (mostly) on their dime (I still had to pay for a motorcycle trailer on MY dime to transport it), and now it runs awesome. That doesn't make the initial experience any less disappointing though. Why shouldn't I be able to verbalize that frustration? It's not dogging the company or the product. Spit happens. But people shouldn't have to "hide" their frustrations when that spit happens.
The point is that I shouldn’t have to wait. There shouldn’t be a fret level issue on a brand new guitar at this price point. I spent 3k on a quality product and didn’t receive that. This goes for anything, not just guitars. What if you bought a $3,000 4k TV, and within a week, it wasn’t working properly? Would you be ok sending the TV back to Samsung and waiting weeks for them to fix it and send it back to you, or would you be pissed, ask for your money back and go buy an LG or Sony..