Automated menus in lieu of actually speaking to a live human. WTF is it with american companies who make it impossible to get anything done via phone? Not every issue can be resolved by pressing 1 or by going online. Trying to peel the robot onion and drill down through the menu to get to a live human who just might be capable enough to actually perform the action you require has become a sisyphusian endeavor of late. "I'm sorry, I didn't get that? Did you select 'instant death' or 'slow and agonizing'?