Awesome Service From Nash!

Discussion in 'Guitars in General' started by jklotz, Mar 20, 2015.

  1. jklotz

    jklotz Supporting Member

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    So get this; I bought a Nash tele, used back in 2011. The build date was 2008. It was a white guard, I wanted a black guard. Emailed a year or so ago, asking if I could buy black pick guard for it. He sent one for free. OK, very cool.

    Fast forward to 3 or so weeks ago. Took it in the the shop for a setup, luthier tells me the necks got a warp in it. Bummer. Called Nash to see if I could buy a replacement neck. Bill Nash personally emails me back, says send the guitar in. I did. Showed up today with a brand new neck, set up, fresh strings and playing great! Didn't even charge me for shipping!

    If you ask me, that is great customer service. Thanks Bill & co!
     
  2. newsonghawaii

    newsonghawaii Member

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    I agree! That's amazing! Way to go, Bill.
     
  3. derekd

    derekd Supporting Member

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    In a van down by the river
    Love my Nash tele, but that's a level of service I wouldn't expect.

    Congrats, and thanks for telling us.
     
  4. Blix

    Blix Supporting Member

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    7 years after it was built, that is above and beyond for sure. :aok
     
  5. mikealpine

    mikealpine Gold Supporting Member

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    Qualifies as "above and beyond". Nice!
     
  6. airportbar

    airportbar Member

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    And not even the original owner. Nice.
     
  7. buckd

    buckd I like big picks and I can not lie... Silver Supporting Member Supporting Member

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    Location:
    St. Louis, MO
    Bill's customer service is top notch. I've experienced something similar. Great guitars and a great company!!
     

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