I've never met Rich but I got to play with Steve Molitz (his solo band keyboard player) a few times and he said he's a great guy and likes working with him a lot. Other people I know who have met Rich have nothing but good things to say about him too. I just don't think the Crowes are at their best when Rich is the best lead guitarist in the band. He's certainly really good, but he's a much better "riffer" and rhythm player imo. From the shows I've heard with Jackie he does OK, but this band deserves better. At least someone familiar enough with their songs that he doesn't need a music stand for mostly the same 10-14 songs.