Boss DD200 bug

[mambosun92]

I recently found out a major bug with my DD200:

While kicking the memory switch to select a preset, the light starts to blink and the display indicated a unknown (for me ) message “Fin..” or “Fn…” not mentioned in the manual, and could not got rid of this. I then unplugged the DD200 from the main and discovered when powered it back that all my 8 presets were gone! Even the presets extension (which I had previously set form man to 8) has disappeared since only 4 presets were accessible.

Anyone else has experimented such issue ?

 

[SubApathy]

Have you reached out to Boss?

 

[mambosun92]

Have you reached out to Boss?

I will send an email to their Backstage support service asap, but I have little hope they would answer to my request, at least last time I asked for support they never replied.

 

[Vishnu]

Ah....loved that show ^

Dem Bones dem bones....

 

[SubApathy]

I will send an email to their Backstage support service asap, but I have little hope they would answer to my request, at least last time I asked for support they never replied.

That's unfortunate. I hope you get it fixed.

 

[mambosun92]

That's unfortunate. I hope you get it fixed.

Thanks

 

[mambosun92]

I just had a second look at the manual which is far from being explanatory and the only explanation I could see is that for any reason, the DD200 switched back to reset factory mode, this while I just was recalling a preset using the tap memory switch.
Weird!

 

[mambosun92]

I finally got a reply from Roland/ Boss. They don't know anything about this bug and they recommend me to send the pedal back to Roland if this issue shows up again.

 

[hydroquebec]

That seems like a bad response vs. actually looking into the matter for a potential firmware update.

As interactive software becomes more prevalent in pedals, I would hope that manufacturers start to understand that the quality control process goes further than just making sure basic functions and footswitches work.

 

[olejason]

How is the pedal being powered? Definitely sounds like it 'crashed' and factory reset itself. Surprising that Roland wouldn't understand how that behavior could happen.

 

[mambosun92]

How is the pedal being powered? Definitely sounds like it 'crashed' and factory reset itself. Surprising that Roland wouldn't understand how that behavior could happen.

The DD200 is powered by a PSU brick which never failed so far (Donner DP2) and is connected to a Y splitter cable sharing 500mA output with my CabDry VR (ie: 225mA +130mA). I point out that the DP2 is powered by a good custom adapter delivering 3A.
Previously I never had any issue whith the DD20 which preceded it in the same configuration.
In the assumption of a power failure, my guess is it just will shut down the pedal, not reset it completly, but I'm not a technician.
Regarding your remark about Roland reply, I won't be surpised to learn that this was not a technician who answered to my request, but I could be wrong...
In the meantime, I cross my fingers..