I recently (March 2018) bought a new Breedlove Oregon Concerto E. It is made of Myrtle wood and is striking with the natural grain in it. I have played acoustic for many years but play more electric than acoustic and was looking for a really good acoustic that I could use for many years to come for both gigging and personal use. I am not poor but I also was not flush with cash at that moment, so though I wanted a quality instrument, but I needed it to be somewhat reasonably priced. I went out to try to find a better quality acoustic and tried out a number of Martins & Taylors in a few local shops. I did find a used mid-level Taylor that I liked at one shop, but the top was cracked, and I was wary of future repair costs. The next shop I went into had predominately Martins and Breedloves. I really like some of the Martins I have tried over the last few years and thought that I would end up selecting a Martin, but this particular Breedlove stood out to me over all the martins that they had there, even more expensive ones in terms of sound and feel. It just spoke to me in a way that was superior to the other instruments there, so I ended up buying it. I had played it for about 6 months and was very happy with it, however, it developed an issue several months ago. I started noticing the intonation and action drifting away from the way it was initially. The top started to bulge a little right behind the bridge, and I believe that was throwing off the position / height of the bridge, resulting it the changes I mentioned. The rise in the top behind the bridge was not severe, but it was around 1/8” from the edge of the top to where the bridge meets the top. Some curvature of a top on an acoustic is natural and maybe not necessarily a defect but I don’t know if this amount was “Normal” and as I said I did notice changes in the way it played that were degrading its playability. I am no expert in the care of acoustics, but I was trying my best to take care of it and I did use a case humidifier and it was well cared for and kept in a controlled temperature and humidity environment. I really can’t say exactly what the humidity level was, but it was what I would consider quite normal and the guitar was not subjected to extremes of temperature or humidity. I took it back to the dealer where I bought it for them to determine if there was something defective with the guitar itself, or if it needed an adjustment of some kind. They had it for 2 weeks before they even looked at it and kept it for 3 more weeks while they were examining it and trying to figure out what could be done about it. The tech on staff thought that it was more than normal movement of the top. He wasn’t sure if it could have been a humidity issue (over or under), or if it was some other cause. The tech had some conversations with Breedlove about it and it was decided to ship it back to Breedlove for repair or replacement, I wasn't sure which way that would go at that point. I talked to Breedlove directly about it and they were very reasonable and seemed like good people to deal with. Breedlove had the guitar for about 3 weeks. I was starting to feel abused and neglected as I was without this guitar for really, going on 3 months if you add up all the time the dealer had it, transporting back and forth, and the time it has been at Breedlove. I was just about to call them again when I got a call from a Breedlove rep I had talked to before about this issue. They were holding the guitar in a humidity-controlled environment and waiting to see if the issue would settle out and resolve itself naturally. After several weeks it did not change, and the rep told me she made an executive decision to replace the guitar with a new one. I received the replacement guitar a few days ago and it is really outstanding in looks, tone, and playability. Even better than the 1st one which I also thought was superb. This one has almost a book-matched top and back, a little more symmetrical grain pattern than the original one. I have to say that this was great customer service from them and I was relieved to hear they were going to replace it, and now that the replacement is here, I am very happy with it. I wasn’t wild about being without the instrument for so long, but it’s great to know that they stand behind their product and honor their warranties. I’m sure what happened was a complete fluke. I never saw or heard of anything like this happening to a new guitar like this before. I started writing this post many weeks ago, but I held off on posting it until I knew how this was going to play out. I really love the instrument, and have had a pretty positive impression of Breedlove, but this was my first dealing with them and I wasn’t sure where this would end up. I didn’t want to cast aspersions on Breedlove before I knew whether they would fully support their product. I have to say that they are a great company to deal with and I give them high marks and thanks for their support! I would highly recommend them based on not only the quality of their instruments but for them backing up their product, which you don't always get from every guitar builder.