The attempt to have a civil discussion on this might be doomed from the outset, but I'll give it a go and reserve the right to just delete this thread if it goes down the tubes. The topic of Bruno's customer service came up on another thread. Most of that thread is about people's opinions about how customer service should work (particularly for people who buy amps used). I'm not interested in that. Please keep that on the other thread or start your own. I'm interested in hearing some facts based on personal experience about Bruno's servicing of his amps (particularly ones bought used). I don't care if it is good or bad - I'm sure there are both. Please keep the hearsay to a minimum unless you are reporting someone's experience who is not a GP member and therefore can't post it on their own. I have no personal beef in this and would just like to understand the true state of things better, as what I have read so far is somewhat vague. No Bruno-bashing or defending necessary.