Can I get me free Line 6 stuff?

Discussion in 'Digital & Modeling Gear' started by yeky83, May 26, 2020.

  1. yeky83

    yeky83 Member

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    I have this broken Line 6 thing. I may or may not have broken it, it may or may not be covered by the warranty, and I may or may not have contacted support. But I’m going to post here so that a few people reply and Frank inevitably gets tagged. He’ll reply with “pm me your address,” and I’ll get free stuff. That’s how it works right?
     
  2. JiveTurkey

    JiveTurkey Trumpets and Tants Supporting Member

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    Did your basement flood too?
     
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  3. Fireproof

    Fireproof Supporting Member

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    Poking fun at a company that goes “above and beyond” in customer support and is arguably the best in the industry.

    I guess that’s one way to attempt humor...
     
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  4. Watt McCo

    Watt McCo Member

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    I don't think he's poking fun at the company at all.
     
  5. JiveTurkey

    JiveTurkey Trumpets and Tants Supporting Member

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    I don't think he was poking fun at the company at all.
     
  6. JiveTurkey

    JiveTurkey Trumpets and Tants Supporting Member

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    That's some double post magic right there.
     
  7. Jdstrat

    Jdstrat Silver Supporting Member

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    So, what, one person, two logins? Twins separated at birth? Cloned gear heads?
     
  8. JiveTurkey

    JiveTurkey Trumpets and Tants Supporting Member

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    Bitter At Birth :Devil:Devil:Devil
     
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  9. Dan Desy

    Dan Desy Member

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    Regardless, a post like this undermines the work that the company is doing, and the invaluable service it provides.
     
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  10. Frank Ritchotte

    Frank Ritchotte Member

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    Sir if you need stuffing I’ll get you stuffing. Just get me an address.
     
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  11. JiveTurkey

    JiveTurkey Trumpets and Tants Supporting Member

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    :rotflmao
     
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  12. Robot B9

    Robot B9 Member

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    [​IMG]
     
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  13. Fireproof

    Fireproof Supporting Member

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    LOL at both of you.

    Ok well I don't really get the post then. That's not how you would typically praise someone's customer service, IMO. Oh well. Maybe I'm too serious today.

    [​IMG]
     
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  14. dirtyfunkg

    dirtyfunkg Member

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    I posted here because it's clear that a lot of the padding in the Helix backpack is made to be replaceable, therefore there must be some way to acquire it. I couldn't find out how. Frank had me PM him and he's having some padding sent my way so that I can refurbish my bag. I offered to pay but he's sending it on the house, which is more than I could have hoped. I'm a happy customer.

    If Line 6/Frank isn't the butt of this joke, then it seems that I may be (and the implication must be that I am a liar here to manipulate Line 6). Am I reading this wrong?
     
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  15. scook

    scook Supporting Member

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    I read it as kinda subtly very-low-key implying that some of us who've received over-the-top service from Line 6 are kinda sorta gaming the system or kinda sorta using a public forum to try to get things that are undeserved. Fair enough, I guess. IDK.
     
  16. Frank Ritchotte

    Frank Ritchotte Member

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    Nah it’s just good customer service. I believe being fair and going above and beyond puts customers fears at ease when they spend a lot of money on a product. That fosters loyalty. My entire team are empowered to do little things and if need be, come to me for bigger things when it’s the right thing to do. That said there is always the guy who posts a picture of his broken Helix screen with a long sad story that exact same picture shows up on 5 different Facebook pages under 5 different people. In this case I think the dude needs some stuffing and we are gonna help!
     
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  17. JiveTurkey

    JiveTurkey Trumpets and Tants Supporting Member

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    1. Frank is awesome. He is the bar. No one else comes close.
    2. I might have mistakenly misinterpreted the, um; inspiration for this thread. FWIW: I spent my 4 day weekend digging around my foundation and sealing cracks/repairing points of water leakage. My basement floods on the regular :mad: So I feel your pain and then some. I am sometimes a little too sarcastic for my own good. Apologies as my barometer for when it's not funny might be more than a little "off".
     
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  18. mbenigni

    mbenigni Member

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    :rotflmao

    I resemble that remark.

    Still amazing. Thank you!
     
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  19. JiveTurkey

    JiveTurkey Trumpets and Tants Supporting Member

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    Such a g*dd*mned nightmare :mad::bkw:bkw:bkw:bkw:mad: And, yes; still amazing!
     
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  20. phil_m

    phil_m Supporting Member

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    I have an extra Line 6 sticker someone can have...
     
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