I realize this forum isn't for Reverb complaints (though sometimes it seems that way!) but many of us do a lot of transactions through them. I just received a classical guitar tonight. Hand-built guitars by unknown luthiers are a TOTAL crapshoot when buying online. But for the price, I was willing to give it a shot. Guitar is 1995 and has some scratches and wear as it should. Guitar came shipped in basically a wrapping of cardboard over a wrapping of large bubble wrap. That is to say, it wasn't in a proper box - it was some kind of makeshift box taped together out of parts of other boxes. The guitar was wrapped in 2-3 layers of that large bubble-wrap stuff. To try to alleviate the neck bouncing around there were a couple small boxes placed on either side of it, loosely. Personally, I wouldn't ship a $100 Applause junker in a "box" like this. The fact that someone used this for a hand-built classical just blows my mind. To make matters worse, the "box" was all beat up. Looks like it'd been through hell before it got here. AND...the guitar appears to have been impacted on the lower bout where the two side pieces are joined. There are a couple cracks there and it looks like it was hit kinda hard. Otherwise the guitar is in reasonable condition given its age, etc. I'm leaning towards sending it back. I can't see into the chamber enough to tell if there's visible damage there, but that is the intersection between the top, both sides, and the back, and having structural problems there might be difficult or impossible to repair. I've emailed the seller the situation and that I am probably going to ask for refund. I have photos of the "box" and the guitar as I was unwrapping it. Anybody been through something like this? How'd you handle it? Did you return the item? Thanks... edit2 - ALSO how do you handle feedback on something like this? I haven't left any yet, if I had no options to return I would give him only one star out of five I guess. But if the return goes smoothly? 5? 3? edit: some photos for y'all.