Carol-Ann customer service appreciation

Discussion in 'Amps and Cabs' started by TPC168, Jan 22, 2008.

  1. TPC168

    TPC168 Member

    Messages:
    285
    Joined:
    Oct 3, 2006
    Location:
    Central Pennsylvania
    This is just to mention how effecient the customer service at Carol-Ann is. I am currently on the waiting list for one of Alan's amps, and through our correspondence I am comfortable in knowing that I am going to get a wonderful product. I had many questions and each response through email was prompt and thorough. I can't wait for my amp. :AOK
     
  2. hawkeye17

    hawkeye17 Member

    Messages:
    1,064
    Joined:
    May 24, 2004
    Location:
    Wyomissing, PA
    I've had the same experience with Carol-Ann amps. Great service :AOK
     
  3. andybaylor

    andybaylor Supporting Member

    Messages:
    3,310
    Joined:
    Jun 19, 2004
    Location:
    Champaign/Urbana
  4. Steve Snider

    Steve Snider Silver Supporting Member

    Messages:
    6,103
    Joined:
    Jan 8, 2002
    Location:
    Salinas CA
    Good deal.He must have changed his ways. I had trouble getting responses and follow through, as did my friend Sam Cannon and others but glad to see he's cleaned it up. No other way to do it in my opinion. Your customers are your best advertisements for future sales and keeping up a good rep and providing excellent service through good communication and follow through means a lot to most guys. Way to go Alan!:BEER
     
  5. gregc

    gregc Member

    Messages:
    3,707
    Joined:
    Mar 21, 2002
    Location:
    Long Island, NY, USA
    On the phone and in our e-mail correspondence, to date, Alan has been very attentive to any and all inquiries. He's been a gentleman and generous with his time. I'm looking forward to a 50W OD2 in a couple/few months.
    I'm sorry your experience was less than 'stellar', Steve. I know how that can take the fun & excitement out of things fast.
     

Share This Page