Not sure quite which section this thread should be in so I'll try here... mods, feel free to move this if needed. I'm working on a start-up custom guitar company with a friend and am looking to build a solid customer experience - specifically on the front-end of the build when we're in the requirements-gathering phase with the customer. For context the guitars are in the $3,000ish price range and are built to the customer's specs. What's the typical method of procuring specs from the customer? Send them a form to fill out? Talk on the phone? Grab a beer and talk it over? Wondering if the "white-glove" approach (i.e., conversational, etc) makes sense here or if folks just want to fill out a form and be done with it. Thoughts? What has been your experience (good and bad)? Thanks all.