couldn't figure out what was going on this morning. the phones weren't working, no dial tone. check the modem in the basement and the phone light was flashing. According to xfinity website, it either meant the service was off or a phone was off the hook. After checking every damn phone in the house, that wasn't the issue. so I restarted the modem. Got the dial tone back. except I now had no internet. WTF? 4 hours and 45 minutes later finally get it resolved. I just love spending my sunday mornings on the phone with techs. Found out that somebody took two phone poles down a mile from my house around 7 this morning. Nice going, dipshit.