Hi all, Awhile back, better part of a year ago, I bought some Triple Shot pickup rings, and installed them on a 335. I liked them so much, I purchased more, and installed them on two more guitars. Recently, I bought two more to install in another guitar. The ribbon cable that attaches to the small pc board literally fell off in my hand on one. I inspected the other, and it was half way disconnected. I went on the Seymour Duncan website, and filled out their online form for customer service. I promptly received an automated message that they had received my email, and would get back to me as soon as possible. A week went by, and I sent another form in, as I did earlier. Same automatic reply. That was two weeks ago, and still no follow up from SD. Last week, I called their phone number, and was put on hold for a protracted length of time. When I was connected, it was a third party company that prompted me to leave a message for Seymour Duncan, which I did. Still no contact from SD Customer service. I have since done some research, and found several people that have had the same experiences with the new Triple Shot rings. Surely, a defect has occurred with this product. I have been doing electrical/electronics work for over 40 years. SD could be using a ribbon cable socket on their pc boards. This would be far more substantial of a connection that what they currently use on the Triple Shot rings. I know it's only $50.00 for two of these items, but for Seymour Duncan not to get back to me leaves me with the conclusion that I will no longer purchase their products. Too bad, as they do make great products. Just an FYI about one of their products, and an apparent lack of interest from their Customer Service department of late. Thank you.