Disappointed.

gldtp99

Member
Messages
3,727
I know !!!

The OP could set up a crowdfunding site and the people who think he's entitled to a free repair, on an out-of-warranty amp, can contribute their own money and make that happen for him.

They could step up to the plate, swing for the fences, pat themselves on the back, and call each other "Champions".

:banana:banana:banana:banana:banana:banana:banana:banana:banana:banana

Just think of it, would you ??
 

John Hurtt

Silver Supporting Member
Messages
18,610
I agree that it isn’t a lemon. A lemon to me is a product that is usually okay, but maybe something slipped on a particular day and caused an issue.

This is just a defective amp and is Mesa’s fault.
There was a non-safety issue...Mesa offered support through a FIVE YEAR window. How is this issue different from say...a handle that breaks after a couple years? It gets fixed under warranty. If this particular issue could present a possibility of the owner getting a zap of electricity, then I could see fixing out of the warranty period. Move on...this isn't that big of an issue.
 

67super

Member
Messages
1,506
I'm in the minority here, but to me this isn't merely warranty work. This is a known manufacturing/engineering defect. I think that Mesa is responsible to fix every one of them that they sold, regardless of who owns it or if the warranty has expired. Warranty work is typically when something unexpectedly breaks...this is more of a recall scenario (manufacturer discovers a faulty component or engineering and then fixes their mistake), despite the fact that Mesa didn't issue a recall.
I agree with this, in the Camera world this would get fixed. Nikon for example will fix a known issue that they have agreed to fix pretty much forever, regardless of warranty. If a manufacturer makes something with a flaw, agrees it's flawed and agrees to fix it the warranty period shouldn't matter IMO. It doesn't open them up to anything because it's a flaw that they created and agreed to fix. It doesn't mean they (Mesa) are agreeing to fix anything that goes wrong with an amp after warranty.
 

stratjim

Member
Messages
499
I bought a used supro royal reverb last year. I thought it was a good deal...sounded great but had a cut halfway through the handle.
the amp weighs 56 pounds so I emailed supro about getting a new handle. I knew the issue when I bought it so I was prepared to buy a new handle.
pleasantly surprised when they offered to send me a new one gratis
and a week later the new one arrived.
different companies have different attitudes toward customer service.
 

therhodeo

Member
Messages
9,885
I bought a used supro royal reverb last year. I thought it was a good deal...sounded great but had a cut halfway through the handle.
the amp weighs 56 pounds so I emailed supro about getting a new handle. I knew the issue when I bought it so I was prepared to buy a new handle.
pleasantly surprised when they offered to send me a new one gratis
and a week later the new one arrived.
different companies have different attitudes toward customer service.
Yes those two situations are exactly analogous.
 

crazyneddie

Member
Messages
3,083
This sort of reminds me of a good friend of mine who bought a 5w Bugera head for like 125 bucks or something. It lasted several months. He was frustrated they wouldn’t replace it. WTF it’s toy. Anyway he bitched and moaned so much they are shipping him a new one.
 

LqdSndDist

Member
Messages
1,336
I agree with this, in the Camera world this would get fixed. Nikon for example will fix a known issue that they have agreed to fix pretty much forever, regardless of warranty. If a manufacturer makes something with a flaw, agrees it's flawed and agrees to fix it the warranty period shouldn't matter IMO. It doesn't open them up to anything because it's a flaw that they created and agreed to fix. It doesn't mean they (Mesa) are agreeing to fix anything that goes wrong with an amp after warranty.

Actually in the camera world there is usually a limit to how long something will be repaired for. Nikon for example has recently said they will stop the policy of free service for oil on the sensor of the d600 series camera.

Leica used to fix cracked sensors on the M9 for a long time but no longer does, I think they don’t have parts anymore.

Few of any brands will be able to offer service, free or otherwise, for an unlimited period of time.

If someone buys said amp in 2032 should Mesa still cover a free repair on soemthing that is like 25 years old ? Where do you draw the line ?
 

Bluzeboy

Gold Supporting Member
Messages
7,856
Yet no one's focusing on the seller, who literally lied to the buyer.
There’s no evidence of this. Seller said no problems.. in their world could well be the case.. even the OP suggested it wasn’t noticeable at volume.

“I did ask the seller if it suffered from the issue, and he said no.
The environment in which I tried the amp was such that it wasn't evident.
It is not really noticeable at louder/gig volumes”
 

PaisleyWookie

Member
Messages
7,770
I'm not questioning the cost involved in building the amp or if they are over charged for.
Just pointing out that the shipping & custom duties make it unwise to get it at the price.
Would you buy a Fender Blues Jr. when you can a new DRRI for the same price, in other places. That decision becomes really tough. It's not Fender charging me extra for that amp, I acknowledge that.
It's important and as much as I understand about global economics, I'm just sick of adapting & compromising at times. It's 2019..
I get that, I do. But unfortunately it doesn't matter what year it is, when it comes to distance, customs, and various differences in labor costs.
 

PaisleyWookie

Member
Messages
7,770
There’s no evidence of this. Seller said no problems.. in their world could well be the case.. even the OP suggested it wasn’t noticeable at volume.

“I did ask the seller if it suffered from the issue, and he said no.
The environment in which I tried the amp was such that it wasn't evident.
It is not really noticeable at louder/gig volumes”
He said in the first post he asked the guy if there was the reverb problem, he said no. Yet there is an audible hum. How is that not lying? If you're saying there's no evidence in terms of an audio recording of the guy saying this, then yes, you're right.

I know exactly what the problem is, I've heard it multiple times. It's audible at conversation volumes. If the amp had it, the seller would know.
 

John_M

Supporting Member
Messages
1,108
I'm not questioning the cost involved in building the amp or if they are over charged for.
Just pointing out that the shipping & custom duties make it unwise to get it at the price.
Would you buy a Fender Blues Jr. when you can a new DRRI for the same price, in other places. That decision becomes really tough. It's not Fender charging me extra for that amp, I acknowledge that.
It's important and as much as I understand about global economics, I'm just sick of adapting & compromising at times. It's 2019..
Well, taxes and shipping charges are gonna be a thing no matter what year it is. If I want to buy from Japan or Australia, it's gonna cost me more than here in the States. I see guitars on eBay from Japan - same guitar here is $1000 less (note the $ goes in front of the number, not picking on you as I can't speak your language at all I'm sure, but a peeve of mine that I even call my 18yo out on) - - not understanding the BJ/DRRI example - both new the BJ is more money in your market?
 

Bluzeboy

Gold Supporting Member
Messages
7,856
He said in the first post he asked the guy if there was the reverb problem, he said no. Yet there is an audible hum. How is that not lying? If you're saying there's no evidence in terms of an audio recording of the guy saying this, then yes, you're right.
Read the second and third sentence...
 

67super

Member
Messages
1,506
Actually in the camera world there is usually a limit to how long something will be repaired for. Nikon for example has recently said they will stop the policy of free service for oil on the sensor of the d600 series camera.

Leica used to fix cracked sensors on the M9 for a long time but no longer does, I think they don’t have parts anymore.

Few of any brands will be able to offer service, free or otherwise, for an unlimited period of time.

If someone buys said amp in 2032 should Mesa still cover a free repair on soemthing that is like 25 years old ? Where do you draw the line ?
There are realistic limits but Nikon is still replacing shutters on 5 year old D750's. Of course at some point parts availability becomes the issue. It really is up to the company, I think anything that is a screw up on the part of the company should be treated differently than a warranty issue.
 

therhodeo

Member
Messages
9,885
There are realistic limits but Nikon is still replacing shutters on 5 year old D750's. Of course at some point parts availability becomes the issue. It really is up to the company, I think anything that is a screw up on the part of the company should be treated differently than a warranty issue.
A 5 year old amp would still be within Mesa's warranty period.
 

guitarman3001

Member
Messages
10,255
Buy new. You don’t have to deal with others headaches.
Situations like this are why I rarely buy used gear. Almost every time I've bought a used amp I've had problems with it. In many cases the cost to get the problem fixed brought my total cost for the amp up to about the same as I could have bought a new one for.

Nowadays even new amps are full of problems. Used amps are just as bad if not worse but you dont have a warranty or return period.
 

Cap'n Lee

Member
Messages
509
Learn anything by you saying what?
That you've wasted your time reading the thread?
Your statements clearly show that you didn't read the thread.
I already explained that I was mistaken in believing it was a recall, and not a warranty issue, and while I still believe a design flaw should be covered for the life of the amp, I already stated that I realize it's on me...
So, what was I supposed to learn from your post?
That you think I'm being purposefully obtuse? Yeah I guess I did learn that much.
Wow, you've changed my life with that bit of information.
So helpful.
At the very least, you should be able to interpret the quoted post #115 was a reply to another member.
 




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