I bought his "habitual techniques" lesson a bit ago b/c I've always wanted to have some better hybrid picking and country style and I really like Brad Paisley's stuff. The video lessons are great and I've immediately been able to apply the concepts to my soloing as well as cop some of the licks straight off the video. It's really good stuff. But then a week ago I get an email from Doug asking for my feedback. Now I'm sure I'm not the first customer that has ever been solicited for feedback to make his lessons better for the future. So I gave it thinking - "that was cool". The kicker is he replies back to me thanking me for my kindness and suggestions. I just think that it's going the extra mile for a pro player like him to take the time out to respond to an email like that. Doug - thank you man for what you do and you've got a fan and a customer for life, brother.