eBay disputes / FedEx insurance.

Discussion in 'The Pub' started by PTS, May 4, 2015.

  1. PTS

    PTS Member

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    Question: Knowing how eBay can be, is there ANY chance of winning a dispute against a buyer? Also, will FedEx grant insurance claims if damage isn't obvious?

    I just wanted to put this out there to see if anyone else has been through a situation like this.

    I sell a great condition amp to an eBay buyer.
    I ship via FedEx with tracking and $800 insurance.
    Buyer receives the amp and emails says all is working well.
    Four days later I'm told the amp is emitting smoke and dying on him, so he issued a return and refund request.

    He has 500+ positive feedback so I don't think he's a scammer. There's a chance that it got damaged internally via transit even though all tubes were removed and packed carefully, and the amp was packed super well. Or... there's a chance he just doesn't like the amp. I noticed the buyer purchasing other amps on ebay recently.

    I once got damage on a guitar paid for via FedEx insurance, but that's only because the damage was obvious.
     
  2. newking70

    newking70 Member

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    no way of knowing unless he takes it to an amp tech.
     
  3. telecopter

    telecopter Member

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    Good luck. I just had an a$$hole return a "defective" amp that I sold him on Reverb. It had absolutely NOTHING wrong with it. Buyers remorse. He locked up my Paypal account while disputing it, etc. I will not ship anything resembling an amp or a guitar anymore. DONE.
     
  4. PTS

    PTS Member

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    I hear ya, this guy locked up my account too.
     
  5. DustyRhodesJr

    DustyRhodesJr Supporting Member

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    If he is buying multiple amps he is probably a dealer.

    He probably decided he couldnt make any money on it and wants
    to send it back.
     
  6. PTS

    PTS Member

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    Looks like I'll have to get back the amp and eat the shipping both ways, ugh.

    Anyone have any luck claiming FedEx insurance on an internal issue (non external damage)?
     
  7. Last Nerve

    Last Nerve Supporting Member

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    If it isn't on the way back yet, I would contact FedEx, because IIRC, you will have to file a claim BEFORE the dude ships it back to you.
    Refund him and then ask if he will assist you a little bit and meet a FedEx Rep. at his house before doing anything more.
     
  8. PTS

    PTS Member

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    Solid advice, thank you!
     
  9. Otto Tune

    Otto Tune Member

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    I wonder if he bent a tube pin putting them back in?

    I've bought three amps through e-bay and all came with the tubes still in the sockets. No problem. I'm wondering if pulling the tubes is worth the risk?
     

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