Ebay question. He sent the amp in a cardboard box w/no padding!

Discussion in 'The Pub' started by thesjkexperienc, May 1, 2015.

  1. thesjkexperienc

    thesjkexperienc ^^^ I made this guitar^^^ Silver Supporting Member

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    I hope this is ok to ask about here. If not delete it.

    In 160 transactions I have never had a problem buying on eBay, or here for that matter. *knocks on wood* I bought a used amp that looked to be in very good condition, but it did not arrive that way. The guy put it in a cardboard box and that was it.

    When I opened the box that was shocking enough though except for the cosmetic damage I have fixed it up and it is running well. I feel like the seller should refund some money as it is not in the condition I bought it in.

    When I opened the box the chassis (high quality 5e3 inspired amp) was not where it should be (it had moved away from the back panel by 1/4" to 3/8") and there are several tweed scuffs and some wood dents.

    What is a fair amount to ask for a refund in this situation?

    Thanks.
     
  2. ACfixer

    ACfixer Member

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    Personally I'd send it back.
     
  3. RTR

    RTR Supporting Member

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    This
     
  4. GAD

    GAD Wubbalubbadubdub Silver Supporting Member

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    The second you realize something is wrong, you should start taking pictures.

    I would send the amp back. His problem, not yours. Take pics now because you'll need them if you have to file a dispute.
     
  5. thesjkexperienc

    thesjkexperienc ^^^ I made this guitar^^^ Silver Supporting Member

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    Fortunately I did take pics as I opened it to show the damage. I do like the amp, but it could use a bit more headroom.

    I guess I will read up tomorrow on how to go about returning the amp.

    Thanks everyone!
     
  6. DustyRhodesJr

    DustyRhodesJr Supporting Member

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  7. rufedges

    rufedges Member

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    Ebay is a buyers market. Take pictures, and open up a claim with Ebay for either partial refund or to send it back.[

    QUOTE=thesjkexperienc;19930647]I hope this is ok to ask about here. If not delete it.

    In 160 transactions I have never had a problem buying on eBay, or here for that matter. *knocks on wood* I bought a used amp that looked to be in very good condition, but it did not arrive that way. The guy put it in a cardboard box and that was it.

    When I opened the box that was shocking enough though except for the cosmetic damage I have fixed it up and it is running well. I feel like the seller should refund some money as it is not in the condition I bought it in.

    When I opened the box the chassis (high quality 5e3 inspired amp) was not where it should be (it had moved away from the back panel by 1/4" to 3/8") and there are several tweed scuffs and some wood dents.

    What is a fair amount to ask for a refund in this situation?

    Thanks.[/QUOTE]
     
  8. thesjkexperienc

    thesjkexperienc ^^^ I made this guitar^^^ Silver Supporting Member

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    Here is just one shot while still in the box.

    [​IMG]
     
  9. dbp512

    dbp512 Member

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    As everyone else has said, you should definitely file a claim on eBay. I'm fortunate enough to never have needed to, so I can't help you with that. It might be working now, but who knows if something else happened that will cause problems down the line. Plus, you said you'd prefer a bit more headroom, so why not send it back and get something else? Although if you decide to keep it you should still get a partial refund. Determine the cost for all the parts and your time. Get your money back, I'm sure there's some other piece of gear you want too.
     
  10. stellablue

    stellablue Member

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    I don't see any damage in the pic. Looks like a tweed amp on a gray carpet floor. Contact the seller before you file a dispute and give him a chance to voluntarily issue the refund.
     
  11. kidmo

    kidmo Member

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    It's not normal to have a 3/8" gap between the chassis and the back panel.
     
  12. Bieling3

    Bieling3 Member

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    The left side has noticeably shifted inwards. This indicates it was jostled considerably in transit. I'd send it back. There is no telling how much abuse the transformer and other components has taken, not to mention the scuffs and other cosmetic damage the OP remarked on.
     
  13. NHDave

    NHDave Supporting Member

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    That's why I don't buy amps online (was horrified that someone here
    thought that a single layer of bubble wrap was acceptable for a small
    amp even after we discussed packing safely)

    I would file a claim thru the ebay system, off of ebay, he'll try to
    haggle or evade, or not respond.

    and... it was not packed properly and the claim will likely be rejected by the shipper. Might as well just cut to the chase on that one
     
  14. smiert spionam

    smiert spionam Member

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    How much of this is buyer's remorse?
     
  15. Dr. Tweedbucket

    Dr. Tweedbucket Deluxe model available !!!11

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    If you like the amp and can repair it for a reasonable cost at the sellers expense, it may be a better way to go (considering the hassle of getting it back to him with no more damage).

    You can usually contact ebay and file a damaged shipment or not as described or whatever and they will pay for return shipping. The catch is, the barcoded label may or may not have insurance included, and the PO can't add any insurance option to it.

    If you can get the seller to refund and pay for return shipping, I'd just ship it back.

    Some peeps have no clue how to pack an amp.

    I bought a Hiwatt PA head one time and they used a few crumpled pieces of junk mail and a thin Sears catalog for packing. Tubes were loose rolling around in the bottom of the box. You gotta love Ebay!
     
  16. tildeslash

    tildeslash Supporting Member

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    If you plan on keeping it.
    Send him pictures of a totally different amp just to mess with him.
     
  17. Gas-man

    Gas-man Unrepentant Massaganist

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    I was gonna ask this mydamnself.

    Diff tubes can add more headroom.
     
  18. ELmiguel

    ELmiguel Member

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    A lot of posters seem to think insurance is going to cover this if the shipper insured it?
    No chance in hell. If it wasn't packed properly, insurance doesn't cover it.
     
  19. Papanate

    Papanate Gold Supporting Member

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    There is not fair amount - send the amp back in his packaging with pictures
    taped to the amp showing it's condition when you received it.

    And file a claim with Ebay...shipping an amp
    in a cardboard box sans packing - that's just moronic.
    And this dude should be penalized for doing something
    so idiotic.
     
  20. Ringo

    Ringo Supporting Member

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    Do NOT send it back until you hear from eBay / Paypal , the seller, etc...

    As others have mentioned, if it wasn't packed properly then the shipper will not honor a damage claim, it's on the seller, unless he had it packed somewhere and that doesn't seem likely.

    If you file a dispuite w eBay, they will contact the seller and then you can opt to get a partial refund, or just return the amp for a full refund.
     

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