Unfortunately, when it comes to business/money, doing what is right is well above the norm these days. It is usually about the dollar not the customer and this has done nothing but thin the gravy to dirty dishwater. I do not like soggy biscuits at all, so I only "eat" at establishments where it is about the "food" and the customer is able to only find quality. Only then can we begin to work on customer experience. If you treat someone nicely and then serve them junk, it is phony business all the way! Now, out of the cryptic... It sounds like the stand was one of the lightweight, fork style body cradles? Tubular or bent sheet metal? Either way, unless the stand is made with the slightest bit of care, the body has to be stuffed against the bend at the back of the fork. Any farther forward and the stand tips over! However, back far enough to keep the stand upright is just perfect to dump the instrument out of the stand. One last thing! Never seen a glue joint fail without at least the slightest stress cracks in the finish. If you did not see ANY after a careful inspection, it is difficult to believe that the one spill did the instrument in... Though I have seen stranger!