Excellent Customer Service From Long Hollow Leather.

Discussion in 'Effects, Pedals, Strings & Things' started by Mike R., May 18, 2015.

  1. Mike R.

    Mike R. Member

    Messages:
    3,230
    Joined:
    Apr 29, 2004
    Location:
    Central New Jersey, USA
    ***I am not affiliated with Long Hollow Leather***

    I own a Long Hollow Leather guitar strap.

    It's always been slightly the wrong length but I've lived with it.

    I decided to call them today to see if I could send it in and have more adjustment slits punched in the strap.

    I phone up, the nicest gentleman gets on the phone and takes my request - says just send it in and he will make the adjustments for free, just return postage.

    I hung up happy.

    He phones me back a couple of minutes later and suggests that instead of adding all of the extra slots, he can send out a shorter tail piece which would give me what I am looking for.

    Great idea I say - the cost? Nothing. Just send back the original tail piece when the new one arrives.

    I'd just like to give a public thank you to those fine folks.

    I love their straps and would not hesitate to buy another one plus they seem to really care about their customers.
     
    Rig James and stringman340 like this.
  2. Cgkindler

    Cgkindler Member

    Messages:
    6,002
    Joined:
    Apr 17, 2013
    Location:
    Now Wetumpka AL

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