Fantastic Kemper Customer Service

Big Harry

Member
Messages
95
Recently , few LED's start to die on my Kemper front panel , after almost two years of use without any problem .
It was about that legendary batch .

So, I call Lance (Guitartone) , our South African dealer, he told me what to do, I've done that, Hans from Support replied in 30 minutes time (yes, in thirty f ****ing minutes ) and after just 2 weeks or so, replacement front panel is in SA , here with Lance and me .

No questions, no conditions , no procedures, no **** (and remember, there are quit a few kilometres between Germany and SA)

Thanks to Lance, Hans from Amp support , and KPA team , you make me feel very good !
Cheers !
 

MaxTwang

Senior Member
Messages
3,702
Always nice to hear good things about support, usually all that's posted is the negative. You might want to post on the Kemper forum as well - there are a few threads with people expressing concern about the 'legendary batch' over there (especially buying used).
 




Trending Topics

Top