Fargen customer service

Discussion in 'Amps and Cabs' started by wildogs, Mar 2, 2012.

  1. wildogs

    wildogs Member

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    Anyone have any experience with fargen customer service? I have two unreturned calls regarding volume drops. Being that it had become my main amp it's a little annoying. Wondering if this is other's experience as well. Certainly not the same service as a few other custom builders i've dealt with.
     
  2. dumbell78

    dumbell78 Member

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    Ben was always great with me. I have emailed at 1am and he has responded about an hour later (even that time of night). He might not be around to get his VM, did you try email yet?
     
  3. ggwwbb

    ggwwbb Member

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    He's doing a mod on one of my amps right now and I have had nothing but excellent communication from him, both emails and phone calls. I'd try emailing him using the "contact" link on his website and give him a phone number to contact you. Something must be amiss(not saying its you....could be any number of things.....), as he has a reputation for excellent customer service.
     
  4. ian c

    ian c Supporting Member

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    Stop using the freeporn4u email and use your hotmail one instead.
    it works for me.
    I suspect I was getting trapped in the spam filter.
     
  5. rhollyday

    rhollyday Silver Supporting Member

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    Same thing nothing but good response from Ben
     
  6. Couloirman

    Couloirman Member

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    Yeah Ive had great dealings and excellent communication with Ben during my mod process.
     
  7. Rambergwest

    Rambergwest Member

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    I have noticed that it takes longer to get a response but this still means within the day for me. I can't say enough good things about Ben so try an email, phone messages are a problem in all industries.
     
  8. wildogs

    wildogs Member

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    I appreciate the quiet heads up, as well as all the responses above. I guess I will give email a try.
     
  9. Tonesmiths

    Tonesmiths Member

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    Most of these guys avoid phone conversations due to the chatty tendencies of gear heads (the reason we need this forum). Ben always responds to email. Please let us know when he does.
     
  10. joek86

    joek86 Supporting Member

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    He'll respond! I've pestered him quite a bit...the guy's got the patience of a saint if you ask me...even on the weekend...

    ~Joe
     
  11. motis1953

    motis1953 Member

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    Returned my emails within a day or two (sometimes immediately). If there's something wrong with one of his amps, it's usually a tube. You might want to try some tube-tapping.
     
  12. the_Chris

    the_Chris It's All Been Done Before Gold Supporting Member

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    Ben just might be the most communicative amp designer I've had the privilege to talk to. He'll do you right; if my experience has been any indication, you really can't go wrong with the guy. He's just that good.
     
  13. flcmcya

    flcmcya Silver Supporting Member

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    I can't remember Ben ever not answering my calls or getting right back to me by Email....

    The Retro is a killer low watt Plexi... More I play it... more I like it. :aok
     
  14. BENJAMIN FARGEN

    BENJAMIN FARGEN Member

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    Wildogs,

    Called back twice with no answer...replied to your e-mail last week as well....based on your info you gave me...short of a tube issue...there is really no info I can give you unless you make an appointment to send the amp in and get it on the bench.

    All the best,
    Benjamin Fargen
     
  15. t.hendrix

    t.hendrix Member

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    there ya. Go. Next!
     
  16. Rockyrollercat

    Rockyrollercat Member

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    Ben has always returned my emails the same day, sometimes in ten minutes and I haven't even bought an amp from him.

    RRC

    Edit: Just pulled the trigger on an Olde 800 25 watt.
     
  17. kevmin

    kevmin Supporting Member

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    Never experienced better customer service from any business than Fargen. The products are excellent and Ben really cares about ensuring that you are happy.
     
  18. 4styx

    4styx Member

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    I had an absolutley horrible experience dealing with him.And no,I'm not going to get into details in public.
     
  19. aynirar27

    aynirar27 All You Need Is Rock and Roll Gold Supporting Member

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    I wouldn't say my experience was "horrible", but certainly unsatisfactory. I'll admit he was very quick to answer all of my emails, however I felt he promised me the world before I sent the amp out for work, and wasn't very helpful once the $$ went though.
     
  20. cr8z4life

    cr8z4life Member

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    Ive had no problems. He is a guy running a business. I had a problem with my amp and he kindly walked me through things to check via email and when it didnt work i sent it back to him..........turned out to be a loop input jack. Its on its wqy back to me, turm around time 1 week. Id say thats good customer service.
     

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