Gold Supporting Member
Wait. You had a Pack-and-Ship operation associated with FedEx box the amplifier and send it? If that's the case, why are YOU fighting the battle? Unless they operate in a manner significantly different from UPS Store, THEY should be handling this for you. With UPS, at least, that's part of what you pay for when they box it! My local UPS Store tells me "..if we pack it, there will never be a question with damage or loss claims".She then twisted that to say I am claiming it could be repaired. Of course she tried to insinuate it wasn't packed right - umm FedEx was paid to pack it and ship (as stated in the claim)!
Start pushing on the shipper and escalate up the line in that organization.