• TGP is giving away a Strat, Tele, and Jazzmaster. Click Here for full details.
    Click Here to upgrade your account and enter today!

FedEx destroyed my vintage Princeton Reverb - help requested

vtgearhead

Gold Supporting Member
Messages
1,294
She then twisted that to say I am claiming it could be repaired. Of course she tried to insinuate it wasn't packed right - umm FedEx was paid to pack it and ship (as stated in the claim)!
Wait. You had a Pack-and-Ship operation associated with FedEx box the amplifier and send it? If that's the case, why are YOU fighting the battle? Unless they operate in a manner significantly different from UPS Store, THEY should be handling this for you. With UPS, at least, that's part of what you pay for when they box it! My local UPS Store tells me "..if we pack it, there will never be a question with damage or loss claims".

Start pushing on the shipper and escalate up the line in that organization.
 

Lothar34

Member
Messages
444
I've had good luck with 2 FedEx claims in the past. Only a few hundred bucks though and nothing vintage or irreplaceable. That being said I'm thinking of giving up my beloved 67 Super Reverb and this horror story is scaring me. It has a road case. How would you guys recommend sending something like that cross country? My guess would be to have a buyer who has a tech that could easily provide a quote should disaster happen. Seems like any of the vintage amps should be repairable
 

muchXS

Member
Messages
1,216
That being said I'm thinking of giving up my beloved 67 Super Reverb and this horror story is scaring me. It has a road case. How would you guys recommend sending something like that cross country? My guess would be to have a buyer who has a tech that could easily provide a quote should disaster happen. Seems like any of the vintage amps should be repairable
I have two mutt "player" '67 Supers and a '65 mutt "player" Super. The cool thing about "players" is they're semi- expendable.

While it would be a bummer if they got hurt, I can always buy more broken, beat up or busted Super Reverbs and build them my way! That's usually with an Ultra Phonix modded normal channel w/ PAB. Next step: Channel switching, maybe a buffered FX loop... :cool:

When I ship amps I frequently fabricate a Poor Man's Road Case. I spend the dough on a sheet of Owens Corning rigid Styrofoam insulation and line the box with an inch or two of foam carefully fitted to the amp. I even brace the transformers to the cabinet so the chassis can't get bent no matter how hard you beat on the package.

I don't think they would survive re- entry from orbit but so far FedEx has been unable to break anything.

Knock wood... :oops:
 

Figaro

Silver Supporting Member
Messages
12,517
FedEx was paid to pack it and ship (as stated in the claim)
I thought Fedex guaranteed payment of a damage claim if you pay them to do the packing and for the shipping?
Or maybe it’s a UPS Store that has that type of guarantee?
 

BlueRiff

Member
Messages
6,113
Yeah - the insurance you pay is worth about as much as German Marks in 1930...worthless. I had exact same situation you have - a vintage amp shipped to buyer on eBay showed up with huge gash in box, busted cabinet cracked through. Amp worth $2000. After much work to prove packaging was sound (my UPS Office was in my corner on this), they only paid $150 toward a cabinet repair.
 

Lothar34

Member
Messages
444
I have two mutt "player" '67 Supers and a '65 mutt "player" Super. The cool thing about "players" is they're semi- expendable.

While it would be a bummer if they got hurt, I can always buy more broken, beat up or busted Super Reverbs and build them my way! :oops:
I like your style! Messing with players grade gear is more appealing to me too, but I lucked into ending up w/ the nicest BFSR I've ever seen in person, so aside from the money, I'd be heartbroken if it ends up going to a new home & gets smashed enroute. My road case is lined with Styrofoam for a tight fit. I hadn't thought about foam inside as well but thanks for the tip!
 

WhoJamFan

Silver Supporting Member
Messages
2,555
OP
Is it my understanding that you took your amp to a Fed Ex store, they packed your Princeton, and put it on a truck.
Sometime between when you dropped it off to be packaged and the time it was delivered, your amp ate poo somehow, somewhere.
So after you bring them the amp-they pack and ship-you get broken amp-they say too bad?

Oh no

You contracted whoever packed that amp with the shared understanding that this was a fragile, vintage piece of gear, and recieved it packed substandard and broke. Go after whoever you paid to have this packed and shipped. If they are all Fed Ex entities, might have to get a lawyer. Go pay one to send them a letter threatening litigation if they don't pony up and do the right thing. Be sure to pad the Lawyers fee into what they reimburse you for.
 

sshan25

Silver Supporting Member
Messages
4,133
First off, what happened to you sucks. I hope everything works out well. I obviously have no idea how your amp was packed but l have received damaged amps that l have purchased. In every case, they were not packed well enough to survive even a short journey via a major carrier. I have shipped dozens of amps over the years to many locations around the US and even a Fuchs ODS combo to central France without a single issue. The secret is to box the amp tightly by making a form fitting cardboard shell and then surrounding it in a two inch layer of sturdy solid styrofoam and placing that inside an outer carton of industrial grade cardboard. I not saying it can't be damaged but l'm at over two dozen shipped for 15 years without incident.
 

Timmo

Silver Supporting Member
Messages
3,749
FED EX SUCKS!!!!!!!!!!!!
They once found a way to destroy a vintage BC Rich Mockingbird of mine that was the best packing job I had EVER done!
Double boxed with godly amounts of bubble wrap etc. this was years ago and it was hell getting HALF the insured value from them. A total nightmare!

Over the Xmas holiday FED EX LOST a vintage acoustic guitar being shipped to me. The shipper thankfully refunded me the $1K to me but he was having a brutal time with FED EX.

So what I learned with FED EX ( I mean, other than they SUCK ) is you are SO MUCH BETTER OFF IF THEY LOSE IT over just destroying it!

Good luck....you'll need it!
 

icr

Member
Messages
2,829
It arrived with the cabinet split on the top (away from the joint, about 3-4" in), and non-functioning..... Any advice?
If all the pieces are there, wood can usually be repaired with Titebond glue. Black Tolex is the easiest to repair. A twisted or bent chassis should be able to be bent back into shape. Fender had to bend the metal in the first place to make the shape. Princeton reverb circuit is pretty straight forward to repair.

...Two weeks passed....
The glue usually dries in 24 hours.
 

mg550

Silver Supporting Member
Messages
1,207
Sorry for your luck, but why didn't you just keep it in your possession for the move? I wouldn't trust FedEx with getting the job done right. Not with a vintage amp, anyway.
 

Figaro

Silver Supporting Member
Messages
12,517
Sorry for your luck, but why didn't you just keep it in your possession for the move? I wouldn't trust FedEx with getting the job done right. Not with a vintage amp, anyway.
Agreed. A vintage amp would be the last thing I would ship, especially if I could carry it myself during a move.
 

soulman969

Member
Messages
3,650
Just file a lawsuit. It's the only thing these companies listen to. I was getting nowhere with my UPS claim (which they delivered to the complete wrong address without explanation) and got the runaround until I just filed a small claims lawsuit. Two days after service I got a phone call asking if I would dismiss for full value. Done and done.
This may well be the best idea since it requires a representative of the shipper to show up in court and defend their denial of the claim. That will cost them more than the claim itself and if they choose not to show the court will usually grant a summary judgement which should at least be collectable from an organization like UPS or FedEx.

Insurers have played this same game forever. They will deny initial claims and keep doing it or requiring a claimant to keep jumping through hoop after hoop hoping to eventually wear them out 'til they drop the claim. They will use every dirty trick in the book to do it too. Hell, John Grisham even wrote an entire novel about it.
 

soulman969

Member
Messages
3,650
I have worked in sales at FedEx for twenty years. I have had about a hundred very heated discussions with customers over claims issues. Here’s how it works. By law the carrier has a legal right to mitigate the claim. In other words if an item cost $1,000 and it gets damaged while in the FedEx network you have the right to file a claim. If you file a claim and declare the item a total loss and ask for full replacement value of $1,000 FedEx has a right to determine if the item can be repaired at a lower cost than total replacement. The kicker is that the claimant is responsible for proving that the damaged item is indeed a total loss and cannot be repaired. This needs to be backed up with documentation. In many cases the claimant gets frustrated with the process and chooses NOT to provide the necessary documentation. In these cases the claim remains unresolved and the claimant does not receive restitution.
There have been many court cases involving carrier damage claims and in 95% of cases the court has sided with the Carrier because under the law the carrier has a legal right to mitigate the claim. If the claimant does not cooperate and provide the requested documentation they are in effect choosing to forego any potential restitution. Very frustrating indeed.
Then if the carrier is the one looking to mitigate their liability why do THEY not provide a claims specialist to examine the damage and obtain repair estimates?

If my car is damaged in an accident my insurer will evaluate whether or not the car is repairable or a total loss and offer a settlement. If I've insured other personal property for it's full replacement value and it is lost or destroyed the contractual obligation of the insurer is to restore it to full working order or replace it in kind if damaged or stolen.

I've been associated with the insurance industry for 30 years so pardon my way of viewing this but placing this obligation on the insured is little more than a weasel clause in the claims process meant to do nothing but cause delays or force the insured to drop his claim that's as transparent as most outfits Kim Kardashian wears for photo ops. It is a highly unethical manner in which to process a claim and they damn well know it.
 

jimmyohio75

Member
Messages
5,534
Because FedEx has no clue about vintage amplifiers. FedEx is not in the electronics business. The person that shipped the amp obviously knows more about amps than FedEx. In the case of this particular vintage amplifier FedEx is trying to mitigate the claim. They are trying to figure out if the amp can be repaired for a cheaper amount than paying for an entirely new one. FedEx also has no clue what this amp is worth. FedEx is counting on actual legitimate documentation from a knowledgeable source to let them know what this amp is worth. If the shipper states a declared value of $1 million on this amplifier should we just say “OK” and accept that and cut them a check? That’s not now it works. The shipping industry is not a perfect industry. Stuff gets damaged. FedEx is simply trying to determine a fair settlement for the damage that was caused. The burden is on the shipper to provide legitimate documentation that proves what their item is worth or what it costs to fix it. FedEx will gladly pay a claim once all the required documentation is in place. This is no different than if your house burned down. You have insurance on the structure itself and the items inside the house. In order to get paid for the stuff in your house you need to prove what was in it. You can’t just say “I had a Van Gogh painting worth $10 million dollars “. You have to prove it. It sucks but that is how the process works. For the record I don’t ship musical instruments using UPS, FedEx or USPS. It is a disaster waiting to happen. Fragile items are not conducive to today’s modern parcel delivery networks. Would you put your $3,000 vintage amp on a conveyor belt moving at 8-10 miles per hour? That is what you are doing when you ship with UPS, FedEx and USPS.
 

highrise

Member
Messages
3,841
I see no evidence that the shipper artificially inflated the value of the goods to increase any potential payday. And even if so, does the shipping company NOT charge a rate of insurance to cover those exact losses?

It seems reasonable to believe that, yes, when you buy a specific amount of "insurance" for a good condition, functional item...and the shipping company accepts payment for transporting said item AND then irreparably damages that item...you should receive the amount of "insurance" you bought.

ummm...otherwise it's not really "insurance"...it's just a "stupid tax".
 

Boundcustom

Vendor
Messages
1,410
Fed ex . They seem to lose and ruin more than their share of stuff in my world. They subcontract drivers who don't seem to care at all. I have been hung up on for just calling customer service to ask about missing shipments. I ask all my vendors to not use them.
 




Trending Topics

Top