I easily won a claim from FedEx on an EVH head they trashed. I didn't have to provide any documentation other than what I wrote in my emails to the lady handling the claim. She asked me if it could be repaired. I got an estimate and told her it could be repaired. She said, if FedEx pays the entire declared value amount, they keep the amp, but really have no use for it. So she asked what I'd accept for it and I keep the amp. I gave her a figure on the phone, she said to email it to her. A week later I had a check for $700 ABOVE what I told her I'd accept. They shipped the amp back to me and refunded my original shipping charges. Got the head repaired and sold it again with full disclosure). I really came out ahead on this one.