I called and spoke to someone and they told me that it was left at the front door at 9:30pm but it wasn't! I've been waiting for it all day! It must have gone to the wrong house but I'm afraid it is going to sit outside all night in 30 degree weather The woman on the phone said she would let them know, tomorrow, and that all I can do is file a claim. This sucks!!! Has anyone had this happen to them? I bought it from an online retailer, will they take responsibility since I bought an item from them and didn't receive it? Any advice here would be greatly appreciated. This just ruined my night big time! EDIT: It arrived this morning. Go to page 4 for pics!