Getting shafted and frustrated. What should I do?

Bent neck, Are you sure? Does the neck curve following the high E string's path? Or is it straight?
It looks more like the neck is out of alignement. Neck screw holes need to be filled and redrilled so the neck's centreline is the same as the body. Not a big deal for a good repair guy.

 

loosen the neck bolts a little bit, shift the neck into proper alignment and retighten. i have had to do this several times. First time it happened i was worried like you and thought i needed to move the bridge

edit: he has already shipped the guitar back so this advice wont help very much. I must learn to read the full post before replying haha

 

Or just have your credit card company do a chargeback

 

+1, from the photos it looks like the neck is sitting a little crooked in the body.

 

Your tech doesn't know what he's talking about. Like has already been said. Loosen the neck bolts a little and grab the neck by the nut and pull it straight. This happens on bolt neck guitars in shipping all the time.

 

This.

 

If I read the OP right, he's already sent the guitar back and now is looking for a refund which has been less than forthcoming.

My only advise is to keep at the company 'till you get your money.

 

That's what it looks like to me too, but it's too late now.

As other have said, get the credit card company involved.

 

Yes! You might be able to loosen the strings, then loosen the neck screws and straight the neck. It might be an easy fix!

 

Hey guys! He's already sent the guitar back. The question isn't about fixing the guitar, it's about getting his money back.

I would keep on them, and tell them that you will be making sure to caution other guitarists against their company if they don't make things right in the end.

Best of luck.

 

Yes, he has sent the guitar back. Too bad he did not perform a simple chiroprcatic adjustment on it first. I would hold the guy that said this:

"The neck has the strings through the body and my tech told me it can't be adjusted."...

as culpable. If the OP was not so heinously misinformed, he never would have sent it back. Sue the "tech" if no other recourse works out.

 

Proof that nobody gives a **** about reading, they just want to rush in and post their misinformed opinion.

 

Yep, it is the way most people operate now.

Kind regards,
Steve

 

And we have a winner!

Stay on them and hopefully they will relent and give you the refund...

 

Before saying too many disparaging things about the tech that advised the OP, I would note that there is a limit to how much correction can be achieved by tweaking the neck up or down. If the bridge and neck pocket aren't aligned reasonably well, you can't force the neck far enough over to get satisfactory results. Looking at the OP's 2nd picture, it appears that the bridge is pretty crooked relative to the pickguard. Hard to tell without having the guitar in hand, but there could have been more serious problems with that guitar.

As noted, it's too late to speculate because the guitar was sent back, but I wouldn't jump to conclusions about the tech's qualifications based on our very limited information.

 

Having been in multiple situations involving refunds and such, calling the credit card company would be the main course of action. To me at least, it looks as if the bridge isn't aligned properly; not that it matters now anyway. As far as the Better Business Bureau goes; well, they're not any type of legal enforecing agency or anything. It's like giving feedback about a seller to a 3rd party organization. They only matter if someone else who is interested in doing business with them bothers to look at their ratings, to which I believe is a sham process of sorts. Best of luck.