Back in Oct of last year, I bought a guitar from a manufacturer (guitar has pretty lights on the fretboard). It was stupid of me, but I am working abroad and I wanted a guitar that I wouldn't have to worry about and I thought the fret light would help me. I didn't want to risk bringing my pricier guitars overseas. Long story short, I ordered the guitar and got it shipped to Singapore. Brought it to my tech who tells me the guitar (a tele style) has got a bent neck. Try to fret the high E string above the 15th fret and the string drops off the side of the neck. I've got clear photos of this which I then send to the manufacturer. They tell me they will send me a new guitar. I tell them I don't want a new guitar, and that I want my money back which they agree to refund. I send the guitar back via their Fedex account. Since then, I've been trying to get my money back, but it's been excuse after excuse. First, they don't answer my emails, then when they finally send me an email in Jan, they tell me they have refunded my money to my credit card. After three weeks of waiting and no refund, I call them up again and the rep tells me that my card has expired and the refund has been refused. This is the same credit card I used to buy the guitar with and it expires in 2014 o I know this is not true. I tell them to try again and the rep insist that the card will not accept a refund and thus they have to mail me a cheque. I give them an address to mail it to, but I receive no confirmation from them, no replies. I'm made the story short for brevity sake, but there have been so many emails from me to them, just trying to get a reply or answer, I just think they don't want to give me my money back. I'm really pissed at this point. Although I'm not in the US, can I still complain to the Better Business Bureau or something? There must be something I can do. Its not so much about the money at this point, but just the fact that they believe they can treat people like this. I know if I don't call them and hound them, I'm not going to get my money back. What can I do?