I don't want to add images or particulars at this stage: I bought a new amp made by one of the larger boutique companies from a dealer in 2011. With shipping by one of the more expensive companies, we're talking $4000 plus. Not cheap. The amp arrived damaged and I've spent the last 3 months trying for a resolution. The amp isn't mangled but is sufficiently damaged that it requires a new cab at ~$1000 to my door. There was also some damage that had to have been repaired before it was boxed for it's journey to me. The dealer offered me no explanation about that and was happy to lump all the damage in with the shipper claim. He's pretty difficult to get any sense out of and ignores me unless I pester him on the phone. The shippers are saying the manufacturers packaging was not sufficient. The dealer is saying he can't do anything except file a claim with the shipper. I can't use the dealers shipping account to return the amp so it's going to cost me royal to send it back. The dealer messed me about so badly at the start, I went outside any distance selling regulations and I'm not sure I trust him with the money and the amp. Any experience with this? What would you do?