Gotta give it up for Swart

Good for you. I'm still waiting (I've BEEN waiting) for the footswitch to my AST-PRO and an extra-large Swart t-shirt. I've reminded my dealer...more than once. Hopefully someone will get the customer service ball rollin' in my case.

 

Hey, that's very good to know. I buy most everything with these things in mind. I've considered a Swart. Too many choices (which is really fabulous)

 

Kelly from swart was awesome to deal with, I have had several communications with the company and the customer service has always been excellent and prompt.

 

Agreed 100% Kelly and Michael were great when I sent may amp in for a tune up.

I doesn't hurt that the amps sound incredible

 

Hard to imagine it sounded much better when it got back to you...I still maintain I'm simply on a Swart detour at the moment

 

thumbs up for a perfect company!

mike and kelly are awesome, i have an STR and its a killer amp. they were able to find me a replacement handle, and the communication is top notch.

im plugged into my STR right now actually...

 

Love em! Emailed about a tone question and in a few hours Michael Swart calls me and discusses amps for 20 minutes!! I was trying to talk him into making a space tone reverb tweed in a 15 watt model

 

Does that mean you can't turn off the tremolo? Did you buy the amp new from an authorized dealer? Who'd you purchase from?

 

It does a little bit... Most of the tweaks they did were to bring it up to current specs... basically a power supply hum reduction.

 

Kelly has contacted me by e-mail and we..he...will resolve the situation. It wasn't my intent to necessarily "slag" the company. We all know they make a fine product. However, my dealer was contacted more than once and I was led to believe Swart was thusly contacted. I will discuss further with the dealer today in person. When I receive my merchandise I will come back on here and make sure the credit is given where it is due.

 

Hey Jim and the rest of the bunch, thanks so much for the kind words on the customer service from Swart. This actually means a lot as it's been a top priority for us since we sold our first Space Tone, cloth checked pattern and all, going on six years ago. I leave my computer on 24 hours a day and usually when I hear that "chord" signaling Swart mail (yes, it's a chord from a Swart, no less), I'll walk in and open that beast no matter what time of day, even if it's 2am. Lordy, a few have seen mails with time stamps that make it appear as if we never sleep. Ok, maybe I do have issues here....heh.

Seriously, both Michael and I have been on the other side of the coin and I know of the utter frustration of mediocre customer service. Sadly, prompt attention can sometimes be considered a lost art, although email and thy cell phone go a long way in giving consumers far better access/results. Indeed, in the case of Swart, when you call, you're talking directly with ole Michael himself. Cant say that for too many businesses, even small ones.

On the other hand, that footswitch issue that Peppy reports is troublesome, indeed. This is just the kind of result we work so hard to avoid. I've already written Peppy with sincere apologies since alerted to this thread. I dont remember hearing from him directly but that's no excuse as each of our dealers do an excellent job. So No excuses. We must have dropped the ball here. Our apologies with only the promise that we'll do our best to make sure it wont happen again.

- kelly

EDIT: Just saw the mention above about the footswitch and trem off/on concern. I have three of the amps, two with footswitch capability (AST and STR-Tweed), and don't even OWN the footswitch. With no switch, you only have to use the depth knob to remove the Tremolo from impacting the circuit. Each amp is designed to run sans switch to avoid the quagmire of a misplaced switch with the reverb/trem last switched to "off" position, only to lose function of verb/trem or both.

 

Thanks Swart and co., for excellent customer service, for my small tube related prob.

I didn't want to call back and bug ya for that. Love my SST30!

 

Truly awesome folks.

 

My experience with the folks at Swart has been nothing but positive. :AOK
My only negative with anything Swart related is that by buying the Danocaster that was in the emporium yesterday, I delayed my purchase of a AST by many months!

 

I did not know this! So, totally down takes the verb out, also?
Does the AST automatically attenuate the verb as the volume increases?

 

Congrats! Was it a tele style D?

 

Yep...with a P90 in the neck...Seafoam Green! I can't wait to hook it up to my Space Tone!