Serious question, did he actually help you in some way other than getting a guitar down that you wouldn't have been allowed to get on a ladder (against company policy for a buyer to get on a ladder)?I have a habit of going into Guitar Center, heading to the used section, and running the racks. If I find something I can't live without, more often than not I'll buy it.
Here's my question. I know the GC salespeople work on commission. If one or more of them talks to me when I'm checking out used gear, should I make sure they ring me up when/if I buy something? Sometimes I look for them and don't see them or they're busy, so I just go to the counter and pay whoever is working the register.
Last weekend I spent a few hours at a local GC - one guy pulled a guitar down for me, checked in a few times. I did buy a guitar, but he wasn't around when I went to check out. I did see him as I was leaving - he said something that could be interpreted as sarcastic.
If you had any idea how little these guys get paid even with commission (which is like 1-2% tops I believe), then you would understand why business cards would be a hefty investment.If the sales people there are on commission, then why don't they simply request that you ask for them should you come back to buy an item that they've showed you???
Business cards these days are cheaper than the gas those guys burned to get to work, so why not have some printed up to hand out to customers so that they'll at least know who to ask for?
The salesperson that's on a commission needs to show a little initiative, or maybe he's got the wrong job...
In any case, ultimately it's not the customer's responsibility to manage GC's sales department...
This may sound harsh, but I do not give 2 schitz who gets credit. Just ring up my purchases and get me out the door in under 10 minutes. I've never spoken to a single GC employee who offered any knowledgable sales consultation, and typically they only offer hilarious misinformation. It's not my job to sort out their internal issues.
What is not cool is the salesperson making a sarcastic comment. If he was working for me he would have been fired. It shows he really isn't very professional and shouldn't be in sales. I have worked with many sales people over the years and actually seen fistfights over commissions but I have never seen a great salesperson who takes out their issues on a customer... no matter what. Great salespeople have incredibly thick skin and ALWAYS present a smile to the customer no matter what they are really thinking. This particular GC salesperson shouldn't be in this particular job.Not cool, no matter what the circumstance.
And I used make $4.25/hr when min. wage was $5.15, WITHOUT commission as a grocery sacker but could accept tips (which hardly ever happened) so the store could pay us less. PLUS I didn't get to work around musical gear all day.Those guys strictly work off min. wage with commission.
Um...that was 100% a smartass sarcastic smartass reply to you. I would have complained to the manager, thats just rudeWhat he said was "Hey, I'm really glad <other salesdudes name> was able to finish helping you out." I think he was being sarcastic (or he was really happy for me).
The thing is, I really don't need (or want) anybody's help, unless the guitar is hung up too high for me to reach it. But since I know these guys work on commission, I try to make sure the person I talked to (if I talked to anybody) gets it, even if all they did was say "that's a nice guitar, man."
Undoubtedly it's difficult to judge without being there but nothing about the words necessarily seem sarcastic to me.Um...that was 100% a smartass sarcastic smartass reply to you. I would have complained to the manager, thats just rude
You're probably right, but you actually have no idea what the salesperson's tone, facial expression or demeanor was. Believe or or not, there are actually nice people out thereUm...that was 100% a smartass sarcastic smartass reply to you. I would have complained to the manager, thats just rude
He sounds to me like a customer who understands where his responsibilities begin and end in a business relationship.You sound like a real swell human being, sympathetic to the plight of a guy working a crummy retail job for a corporation that treats him as expendable.