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How many people are having problems with their M13/M9?

OverDriven

Member
Messages
153
I'm interested in buying an M13, but it seems that recently there have been more and more people complaining of problems with theirs. I think it's been 2-3 years since they were released, and that is WAY too soon for these things to start having problems. Apparently everyone is complaining of problems with the switches. Post how long you've had yours and any problems (or lack thereof).
 

getbent

Member
Messages
4,302
I had a problem with my m9 after 4 months of steady gigging... the problem showed up pretty early and I kept reading forums and trying things... read rich renkens threads here... discovered mine was in a batch that had problems.

I called in to tech support and after a laughably bad experience, they had me send it in even though they acted like they didn't know about the problem... all over this forum and their own...

Anyway it was gone 3 weeks, it came back, no note, no follow up. So, I emailed to ask what had been done and was told "oh, we fixed it... we never tell you what we actually did."

I was such a huge fan of it when I first received it, was so discouraged playing gigs with it and not being able to get what I needed because at the end of chords/notes there was a 'crackly decay' that was sudden and not good sounding (and no it wasn't the noise gate being on.. sheesh)

I have lots of line6 stuff, pods, capture devices, I even have a transplanted variax... but, after the customer support fiasco with my m9, I am done with them....

I wasn't upset with having to send in a device for repair or that the early m9 had a problem... not worried in the least or concerned... but, when the customer service was so poor, so dismissive and the result so completely dissatisfying... at some point, even a positive, looking forward person has to turn to other companies and their products.

my m9 is now relegated to the home studio and probably off to ebay or craigslist for the holidays... I figure I have bought about 2K worth of line6 products in the past 4 years. They will have to find a new customer because they lost me.
 

Elmer

hell is chrome
Messages
2,917
I've had an M9 for a little less than a year and rehearse / gig with it 2-3 times a month, and have had no problems whatsoever.
 

Pietro

2-Voice Guitar Junkie and All-Around Awesome Guy
Messages
16,448
I've had one for a year and a half. I had squeaky switches, put a little 3-in-1 oil into each one... no problems since.
 

OverDriven

Member
Messages
153
Thanks for the info so far guys. The only thing I'm worried about is the switches not working or taking more than one push to work. Squeaking and things like that aren't a big deal to me as long as the thing works.
 

ABKB

Member
Messages
3,167
Am curious myself how this thing is working for folks. I do not own one, but might consider it if can hack the road.
 

awp

Member
Messages
295
I've had my M9 for 10 months. I use it regularly and I've had absolutely no issues with it of any kind.
 

SealNYC

Member
Messages
123
I got my M13 and M9 when they first came out. I use the M9 a lot more and have had no problems with either one. Love 'em.
 

fiftywatt

Member
Messages
588
I am about 10 months in with my M13. On a gig last night it basically just stopped passing audio/dropped out during last 3 songs of a set. It was sporadic but the dropouts lasted for a minute or so each time. Very distracting and bizarre.
 

OverDriven

Member
Messages
153
I am about 10 months in with my M13. On a gig last night it basically just stopped passing audio/dropped out during last 3 songs of a set. It was sporadic but the dropouts lasted for a minute or so each time. Very distracting and bizarre.
It very likely could have been bad power at the gig. It's a very common problem with a lot of clubs/bars.
 

Mincer

Member
Messages
4,580
I had a switch on my M13 that took 5 presses to engage. I replaced it on the PC board myself and it works fine. However, I have this problem on any pedals or gear that uses those little tiny (and they are tiny) mechanical switches mounted to the PC board. Luckily I have replaced these types of things before, so it wasn't a big deal. But guess what, when it first failed, it was at a gig- always at a gig. Despite this one small problem, I would recommend the M13 to anyone.
 

Aydan

Member
Messages
219
I've had mine for about 3-4 months, no issues except the odd switch getting a little grainy to press, smply twisting the knob around fixed it. I sometimes get squeeks but I aint oiled it,

do you guys apply the oil around the switch on the outside of the unit or do you open it up and do it inside? :S
 

Pietro

2-Voice Guitar Junkie and All-Around Awesome Guy
Messages
16,448
No, don't open it up, just put a drop of oil along the shaft of the switch and twist and push and pull it for a couple minutes. Done.
 

Aydan

Member
Messages
219
ah fantastic! i bet that would help with the grainyness too, since oil is also a lubricant... sort of.

so just put it under the tip of the switch, then push the sucker in and twist away right? il do that tomorrow if so. would WD40 work?
 




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