fast ricky love
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I bought an Eminence Governor for my Bruno UG30 recently and loved it. Until I played it with my band and found at volume the speaker had cone cry.
I put the original G12H30 back in and it worked flawlessly. This was the second Governor speaker (out of 2 tried) that had this identical problem. Fortunately I was able to return the 2nd one, but I couldn't return the first, so I turned to Eminence.
I respected the fact that I couldn't return it, so I thought a fair deal would be to exchange it for another model. Nope. And the didn't want to 'fix' it either as they felt it would alter the tone of the speaker, and I wouldn't be happy with it. So essentially I am stuck with an inferior speaker. Eminence's attitude is there is nothing wrong with it (!!!) - and that I'd experience the same problem with any other speaker. When I told the rep that my G12H30 worked perfectly there was a pregnant pause and no meaningful responce. How's that for customer service? (And by the way, the speaker had the same problem in my BFDR).
I could say that I think Eminence sucks, but I'm still coming down from this, so I'll leave it at not buying their product again - and warning you folks out there as well. Do a search here and you'll see that this is a common complaint with their Red Coat line of speakers. Wish I'd researched their products more thoroughly... Buyer beware!
I put the original G12H30 back in and it worked flawlessly. This was the second Governor speaker (out of 2 tried) that had this identical problem. Fortunately I was able to return the 2nd one, but I couldn't return the first, so I turned to Eminence.
I respected the fact that I couldn't return it, so I thought a fair deal would be to exchange it for another model. Nope. And the didn't want to 'fix' it either as they felt it would alter the tone of the speaker, and I wouldn't be happy with it. So essentially I am stuck with an inferior speaker. Eminence's attitude is there is nothing wrong with it (!!!) - and that I'd experience the same problem with any other speaker. When I told the rep that my G12H30 worked perfectly there was a pregnant pause and no meaningful responce. How's that for customer service? (And by the way, the speaker had the same problem in my BFDR).
I could say that I think Eminence sucks, but I'm still coming down from this, so I'll leave it at not buying their product again - and warning you folks out there as well. Do a search here and you'll see that this is a common complaint with their Red Coat line of speakers. Wish I'd researched their products more thoroughly... Buyer beware!