....when is it ok to call the company out publicly
You state that on Friday you saw a paypal return/refund. Money is on hold. Okay.
Paypal is most likely holding the $ to ensure the merchandise was received by the seller.
This is now in paypal's court. The seller has nothing to do with what paypal does.
Then, contest with your credit card - assuming you used a CC via paypal.Correction:
Pending is what Pay Pal has labeled it--ie no money
If they would communicate with me I wouldn't be writing this
day 3 no money! it's been 20 days since I ordered the pedal/box-they have had returned box for 7 business days
3 emails to then yesterday-no response