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I'm in a sticky situation!

mahler

Member
Messages
1,399
Okay I decided that I'm going to send my nova repeater in to take care of this hiss problem, unfortunately in my tom-foolery I always open a pedal to get to know it better :D. In doing so I broke one of the screws, this did nothing to the sound of the pedal, or even structural integrity, but what I am worried about is that it will void my warranty to get it replaced, as you know how many pedal company's will use any excuse to not replace a pedal for free! What should I do, will this void the warranty? Should I hunt down a place that sells the weird screws that came in the pedal, and pretend it didn't happen?



Help me!
 

tjmicsak

Member
Messages
5,610
If they suggest that simply loosening the screws and taking the bottom off could in any way damage the pedal I would ask them what sort of build quality they feel they have so you can let everyone at TGP aware of such concerns they might have in their product as a heads up to help them out with sharing these issues.
Unless there is actual signs inside or on the circuitry I don't believe they should even raise an issue, unless it is stated somewhere that opening the units to admire the workmanship will void the warrantee.
 

mahler

Member
Messages
1,399
If they suggest that simply loosening the screws and taking the bottom off could in any way damage the pedal I would ask them what sort of build quality they feel they have so you can let everyone at TGP aware of such concerns they might have in their product as a heads up to help them out with sharing these issues.
Unless there is actual signs inside or on the circuitry I don't believe they should even raise an issue, unless it is stated somewhere that opening the units to admire the workmanship will void the warrantee.
I will quote you in my response to them if they bring it up! Perfectly written!
 

whoismarykelly

Oh look! This is a thing I can change!
Messages
8,071
That would be a douchy thing to say to them in an email. You should just own up to the fact that you broke something and see what they say. If you broke off a screw in the pedal you will probably have to pay for the repair.
 

mahler

Member
Messages
1,399
That would be a douchy thing to say to them in an email. You should just own up to the fact that you broke something and see what they say. If you broke off a screw in the pedal you will probably have to pay for the repair.
Yes but at the same time if 1 screw is missing, and the circuitry is perfectly kept the same as when purchased, I should not be faulted. The bottom line is that there is obviously a problem with the pedal and QC as many people have experienced this!
 

justonwo

Platinum Supporting Member
Messages
3,812
Whoops, misunderstood the OP. I bet the manufacturer would be pretty understanding.
 
Last edited:

puckhead

Member
Messages
2,098
some of you seem to be missing the point.
problem with the pedal was a hiss, he's not sending it in just to replace the screw.
 

scruffydog

Member
Messages
84
give them the benefit of the doubt, you may find that they replace your screw free of charge when they are doing your repair.

There are some good guys out there who wont try to escape their warranty responsibilities.
 

StompBoxBlues

Member
Messages
20,101
On the other hand...asking about "build quality" is a confrontational method, which they could get the natural response and say "we don't know WHAT else this person did in there, and in our warranty it is clearly stated..." etc. and gets you nowhere.

ALSO...it takes a lot of force in my opinion, and the wrong kind, to break off a screw...it means something was wrong and being forced, and that also is not a great indicator...

But all in all, if I were the OP, I would first try to get the right screw, remove any remains of the original, if I could...(if not just continue) and then send it in. If I couldn't do that I'd send it in, not say anything, and see what they say. If they void the warranty...yeah, I'd come clean and tell that I only took off the cover, but didn't touch the electronics, and that it hissed from day one, so...
 

tjmicsak

Member
Messages
5,610
My Suggestion was for the event that they denied repairs on the basis of "tampering", not for presenting your issue in request for service. I think if they refused to repair the unit based on a broken screw it would certainly be a "douchie" thing on the part of the manufacturer don't you think?
 






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