I recently bought a used Matchless HC30 reverb head. It was one of the early ones and the seller suggested I consider sending it to Phil if I wanted to ensure it was up to spec. I almost decided not to do it, but thought it would be worth the delay to ensure everything was good to go. I could not be happier. Phil not only checked everything out, but changed out the faceplate and the rear panel to the newest version, installed a light that indicates the channel being used and checked out the internals to ensure they were up to the latest specs. The bill he charged me for this work was laughably small. What a fantastic surprise! I love dealing with builders like Phil. I have had similar experiences with Greg Germino, Jeff @ Savage, Chris @ K-Line, Don Grosh and company and the Swart crew. Playing guitar is a hobby for me. I absolutely love to play. I am so grateful that there are a good number of truly exceptional companies who do sincerely care about their customers and treat them extremely well. I am not a rock star, but they treat me like one!