You realise the post you just quoted literally agreed that for the fix needed, the shipping wasn’t worth it? And didn’t accuse you of complaining?This guy ain't stupid... Shipping x2 was 4 times the cost of the repair. They probably could have paid Willcutt $25 to do the repair, but wouldn't even consider it. (I asked twice). I even told the guy "If Willcutt repairs it and it falls out again, it's on me." They said "company policy, only we can do warranty repairs." I said OK, and I chose to take it to a luthier who charged me half what one shipping would have been instead. And again, I AM NOT complaining about their service here, only comparing it to others I've experienced. This is now 5 times more talking about it than I had done since it happened, so clearly I'm not that upset about about it. Used it two compare two companies in response to Drew better in every way comment.
And you wonder why I mentioned your lack of comprehension about 40 pages ago…