I've got a set of Jim Wagners SRs in my Musicman Silhouette Special, and I've waxed eloquently about them in numerous posts as the best I've ever heard. Well, the unspeakable happened to me, and my middle pickup stopped working, so last Monday I called Jim to ask for a replacement. He replied "No problem; I'll wind you one tonight". Today, precisely one week and two minutes later, my replacement arrived. This is one week to wind a pickup he doesn't make as a production piece, pack and ship, and get it to me over the border here in Canada!!!! I am just totally knocked-out! I'm the service manager at Canada's largest independent music store, and deal with customers' problems and their solutions through somewhat, er, reluctant suppliers every day. I'm just floored there are still people like Jim out there who make an incredible product, yet want to fix a problem instantly. What a refreshing concept! Kudos and heartfelt thanks to Jim! We'll talk later about the gold covers I got at the same time for the set of Goodwoods about to go into my PRS Hollowbody II Artist Package Piezo...gonna be a whole new story...Eric.