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Just got a cool phone call.....

ultrevex

Member
Messages
910
Me: Hello?
Caller: Kevin? hey, it's Lindy Fralin, we got your pickup in for rewind and I wanted to talk it over with you. Blah, blah, blah, winds, corrosion,wound strings, less mids, etc.

I have a real old Fralin bridge tele pickup, looks 40 years old and has been in my main tele for about 5 years. It died last year. I finally got around to mailing it in last week and Lindy calls me the day it arrives, plans on winding it today and APOLOGIZES that he can't cover it under warranty(sweat corroded the copper, I'm actually kind of proud) but is only charging me half price!

How cool is that? Talk about customer service. We chatted for about 5 minutes, no rush whatsoever.

This just made my day. Lindy was the first boutique pickup guy and, IMO, is still the best.
 

Super Locrian

Member
Messages
1,507
I talked to Lindy Fralin on the phone myself only yesterday, and he offered great advice in a friendly manner. Before calling, I was a little annoyed that there was no e-mail address listed on his page (none that I could find, anyway), but I'm glad I made the call. It was a close race between several contenders, but Lindy's exceptionally customer-friendly attitude, and attentiveness to my particular tonal needs, made the choice easy. My next guitar will have Fralin pickups installed. :)
 
Messages
8,093
My experience (in the "old days" anyway) was you can't get the guy off the phone, and it was usually my dime! Personable fella, and good p.u.s!
 

MudPies

Member
Messages
11,639
Not the first time I've heard about great customer service from those folks. Good to hear.
 

ultrevex

Member
Messages
910
My experience (in the "old days" anyway) was you can't get the guy off the phone, and it was usually my dime! Personable fella, and good p.u.s!
LOL! Yep, similar experience today. Lindy is a sweetheart of a guy. I sent him my first pickup for rewind in 1991, if memory serves. Later 60's SG Jr. with a dodgy P-90, he nailed it.
 

Celticdave

Seeker
Platinum Supporting Member
Messages
5,275
I haven't had a chance to use any of Fralin's pups yet but I've been eagerly curious for awhile now.

Isn't it great knowing that there are still some good guys out there? I love working with Jason Lollar among others.
 

Madison

Member
Messages
7,365
Definitely one of the good guys, and maker of great pickups. Both my tele and strat have Fralin p/u's. Last time I was talking with him in his shop, Duke Robillard called and interrupted us, lol. He rattled off a few names of famous customers that blew me away. But you have to press him, cause he doesn't drop names easily!
 

Scafeets

Silver Supporting Member
Messages
1,900
Definitely one of the good guys, and maker of great pickups. Both my tele and strat have Fralin p/u's. Last time I was talking with him in his shop, Duke Robillard called and interrupted us, lol. He rattled off a few names of famous customers that blew me away. But you have to press him, cause he doesn't drop names easily!
Not only a great maker of pups, but a restorer. He fixed my dead original pup in my '63 335.
 

Don A

Gold Supporting Member
Messages
6,441
When I built my USACG T-Style 6 years ago, he and Tommy at USACG kept me on the phone longer that I expected. It was a great experience.

Don't call them from work if your boss doesn't like you being on the phone!
 

Marshalls Law

Member
Messages
1,147
When I bought some strat pups a few years ago...I called him and we talked a while...He took everything into account for what I wanted to hear and he made the pickups to spec.

They sounded amazing...and of course I sold the guitar they were in and now wish I had them still...
:crazy
 




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