Just got a cool phone call.....

[ultrevex]

Me: Hello?
Caller: Kevin? hey, it's Lindy Fralin, we got your pickup in for rewind and I wanted to talk it over with you. Blah, blah, blah, winds, corrosion,wound strings, less mids, etc.

I have a real old Fralin bridge tele pickup, looks 40 years old and has been in my main tele for about 5 years. It died last year. I finally got around to mailing it in last week and Lindy calls me the day it arrives, plans on winding it today and APOLOGIZES that he can't cover it under warranty(sweat corroded the copper, I'm actually kind of proud) but is only charging me half price!

How cool is that? Talk about customer service. We chatted for about 5 minutes, no rush whatsoever.

This just made my day. Lindy was the first boutique pickup guy and, IMO, is still the best.

 

[guzman]

Now that's what I call nice !

 

[tim boehlert]

Great to hear that there are still owner's that do this stuff... very cool!

 

[Super Locrian]

I talked to Lindy Fralin on the phone myself only yesterday, and he offered great advice in a friendly manner. Before calling, I was a little annoyed that there was no e-mail address listed on his page (none that I could find, anyway), but I'm glad I made the call. It was a close race between several contenders, but Lindy's exceptionally customer-friendly attitude, and attentiveness to my particular tonal needs, made the choice easy. My next guitar will have Fralin pickups installed.

 

[itkindaworks]

He makes some killer pickups that's for sure.

 

[musicofanatic5]

My experience (in the "old days" anyway) was you can't get the guy off the phone, and it was usually my dime! Personable fella, and good p.u.s!

 

[Staccato]

Customer Service, Huh?

Way to go Lindy!

 

[MudPies]

Not the first time I've heard about great customer service from those folks. Good to hear.

 

[ultrevex]

My experience (in the "old days" anyway) was you can't get the guy off the phone, and it was usually my dime! Personable fella, and good p.u.s!

LOL! Yep, similar experience today. Lindy is a sweetheart of a guy. I sent him my first pickup for rewind in 1991, if memory serves. Later 60's SG Jr. with a dodgy P-90, he nailed it.

 

[tnvol]

That's awesome. Fralins are my favorite pups.

 

[Celticdave]

I haven't had a chance to use any of Fralin's pups yet but I've been eagerly curious for awhile now.

Isn't it great knowing that there are still some good guys out there? I love working with Jason Lollar among others.

 

[mojocaster.com]

By all accounts, Lindy is a gem of a man... and sure makes some kick (_!_) pickups

 

[Bx3]

Definitely one of the good guys, and maker of great pickups. Both my tele and strat have Fralin p/u's. Last time I was talking with him in his shop, Duke Robillard called and interrupted us, lol. He rattled off a few names of famous customers that blew me away. But you have to press him, cause he doesn't drop names easily!

 

[Scafeets]

Definitely one of the good guys, and maker of great pickups. Both my tele and strat have Fralin p/u's. Last time I was talking with him in his shop, Duke Robillard called and interrupted us, lol. He rattled off a few names of famous customers that blew me away. But you have to press him, cause he doesn't drop names easily!

Not only a great maker of pups, but a restorer. He fixed my dead original pup in my '63 335.

 

[Jon Silberman]

Lindy, too, is a regular guy.

 

[reno88]

lindy hooked me up big time last year re: my '71 p-bass. he's the best!

 

[Don A]

When I built my USACG T-Style 6 years ago, he and Tommy at USACG kept me on the phone longer that I expected. It was a great experience.

Don't call them from work if your boss doesn't like you being on the phone!

 

[Bx3]

Heard he's a real good player too...

He plays guitar and is lead singer in this band. Some of you may have also talked with Paul in the shop, he's on the drum kit:

Bopcats

 

[deluxeman]

Yep He is a very nice man indeed.

 

[Marshalls Law]

When I bought some strat pups a few years ago...I called him and we talked a while...He took everything into account for what I wanted to hear and he made the pickups to spec.

They sounded amazing...and of course I sold the guitar they were in and now wish I had them still...