This is not a specific comment about any brand of any category of product - ftr this has been happening with digital guitar boxes now for decades - Every single new product is scrutinized by schooled engineers and industry specific marketing/consumer departments [these are the people who are suppose to have an accurate picture of what you and me, as consumers, want. Prototypes of the new product are taken home by staff to play with.... I mean evaluate over the weekend. Meetings are held. Discussions are had. Minor changes are made. More meetings are held. More discussions, etc. Then a 'Product Approved' form is passed around for everyone to John Hancock. Product goes to market and immediately something fundamentally obvious is highlighted by the average consumer. (not looking at you above average guys). Three decades in the biz (happened all the time with projects I worked on) and I still can't understand this.According to Kemper support this is on the list of things to be fixed.
You should see what it's like in that Monday morning staff meeting when the top dog asks everyone how something so simple could have been overlooked.