I recently scored a Kingsley Jester from a fellow TGP'er and had my mind blown when I gave it my first real test run on Tuesday. Being the gear tweaker that I am, I didn't waste any time opening the sucker up to test out some different tube combinations. 15 minutes into the tube swap, my heart sunk as I cracked and broke one of the tubes upon extraction. After demonstrating all the uses of the f-word to my two boys, I managed to get the tube out, replace them with some of my favorites NOS tubes, plugged 'er in and.....nothing. The lights were on but no one was home. Heartbreak #2. In a panic, I desperately fired off an email to Simon asking for any quick tips and his process for sending the pedal back for repairs (I was convinced this mess was out of my league at this point). Simon very graciously (and promptly) shot back several responses in an attempt to help me troubleshoot. In his last note, he even offered to fix the pedal straight away if we couldn't solve the issue. As luck would have it, the NOS tubes I tried were dead!! Got some back ups, threw them in and TONE!!!! Even with some cheap preamp tubes the Jester sounds amazing. Crisis averted. Long story short, customer service like this these days is SO rare that I am really taken a back when someone like Simon takes the time to help me solve a problem and even offer fix it himself. So, Kingsley has my endorsement. Hands down, a top notch guy and company. I haven't posted a review or video yet but, for those that have heard his line of gear, you know these things speak for themselves. Thanks again, Simon.