Gold Supporting Member
Please log a ticket on thisAnybody ever see the message "The Helix device failed to recall snapshot data properly" in HX Edit? It seems perhaps my go-to preset has become corrupted between 2.80 and 2.81. Anybody else have this happen? I just did a factory reset (hold 7-8 during boot) and then re-restored my 2.80 backup again just in case I missed a step, but it's doing the same thing. I also tried restoring just the single preset export from 2.80 and am having the same issue. What's really odd on the unit is i press snapshot stomps the sound changes but the stomp LEDs dont change. then in stomp mode the stomps dont seem to be toggling correctly either... i made this quick video to show what i'm describing.
If i switch from this preset to a new/blank preset and insert the first amp/cab (whowatt!) it sounds normal, and i can adjust the knobs, eg gain, etc and hear the change, but the display is frozen on Drive 5.0... if i press a stomp to change from snapshot 1 to 2 suddenly the Drive knob display values update and snapshots appear to switch correctly...
is my helix sick?!
edit: i tried both of these too.
4. Holding footswitch 9+10 on boot restores presets, setlists, globals and IRs (restores factory bundle) "THIS WILL OVERWRITE ALL USER PRESETS AND SETLISTS
5. Holding footswitch 10+11 on boot will rebuild your presets in the latest loaded firmware