I've spent a large chunk of money at L&M over the years, but I still shop around for the best deal. On things like parts and pickups, it's almost always cheaper to find it online, unless they're having a sale. Guitar pricing is hit or miss, but I honestly don't mind paying a few bucks more in order to have it in front of me and try it out before I buy. There's definitely been more than a few guitars where the online reviews say "it's the greatest guitar ever" but when I go in to the store, it's a miss for me. I would never trust L&M to do tech work. I do the majority of it myself, and what I don't have the tools or skills to do, I take to my local luthier. I have developed a rapport with some of the guys that work there. Because they sell a wide range of musical instruments, there are naturally some who have better backgrounds in different areas. Being a guitar player, I look for the guys who know guitars. Unlike a previous poster, I do get free strings and gig bags with new guitar purchases They've also been very accommodating in bringing in guitars to try with no commitment to buy, as long as it's not a special/weird order. Finally, I've been taking in some gear to sell at L&M and find they offer a fair trade in/sale value. Doesn't even have to be brands they carry. You may get a bit more selling it yourself, but the slightly lower amount L&M will give you makes up for the hassle of selling it yourself. So overall, my experience has been largely positive with L&M, but I think a big part of it is the people I deal with there. The guys I have a more personal relationship with are guitar gearheads, so we speak the same language and think the same way when it comes to guitars.