Sorry to say, I haven't! And I'll just leave it at that!Originally posted by 60Pbass
I've had pretty decent luck with Becks Guitars.
Well, you were warned by several people in previous posts, I know that is no consolation but that guy is just not to be trusted IMO. I don't know how he stays in business, and he's been around for a LONG time. I'm very sorry for your experience, I've had similar experiences in the past with other "recommended" guitar techs in Phoenix and L.A., it seems if you are a known musician they do the work quickly and expertly, if you are a "nobody" many of them hand the work off to another person at the shop who may or may not know what they are doing. I've had this happen more than once, and it pissed me off. I care about my guitars as much as a bigshot guitarist, and I expect the same level of service that they get. This is the main reason I have learned to do a lot of the work myself, as many times I could have done a better job myself, and saved a lot of money. It's a sad fact of life, but I don't know what can be done about it. In each case I made my feelings known about the quality of the work they did, in one case they did the work over, but it still wasn't as good as it should have been.Guitar Players beware of Rich Beck! Put your equipment and your sanity in the craftsman hands of Richard Beck at Becks guitar specialty services at your own peril!
Its been nearly a month since I first contacted Rich Beck for a bridge replacement and set up for my LH Washburn acoustic/electric. I supplied him with the new replacement bridge and strings. Though his estimate of time to complete and $$$ was nearly twice that of others I had received, I wanted him to do the work because I had read that he was da man in Phoenix for guitar repair. Unfortunately, I learned that he is da man for excuses, double-talk, and broken commitments.
He originally quoted two weeks for the repair stating that he was an artist and that he had many other more expensive guitars ahead of mine. Still, this didnt stop him from requiring a $ deposit AND the guitar to begin work in order to improve his cash flow. Our 3rd conversation, (the 1st since I had given him my guitar), came 9 days into the repair when I asked him how things were coming along. At that point he had yet to even begin work saying that he was out for 3 Full days because of food poisoning. Because of this, we would have to push the original completion day commitment back. I asked him if he would have it finished the following weekend and he said it should be done by then. 5 days later, I called for our 4th conversation (the 2nd since the repair began) and he still acted like he couldnt remember my name or which guitar was mine. When he finally did recall, he said that there was a problem with the pick-up because someone with little fu*kin Japanese hands had installed it originally (translation: he broke it) and he didnt have time to go shopping for another one. I asked him to complete the work to the best of his ability and we agreed that I would pick up the guitar the following Monday.
On Monday, I called late in the afternoon and left him a message to let him know we were on our way. When we showed up at the house he works out of in Tempe, it took him 5 minutes to answer the door because he was napping on the couch. He then hands me a RH Martin saying, heres your guitar. Dont get me wrong, Id love to have a Martin (if it was a lefty), but Im guessing the owner of that guitar might have had an issue with the switch. When he showed me my guitar, I would say we both lost our cool - if he ever had any to begin with. As it turns out, in roughly 3 weeks he had managed to glue the new bridge on, break the pick-up, remove the nut (it was taped on to the guitar), and lose the bridge pins. When I asked him for a return of my deposit, he said Fu*k you with the corresponding finger work and take me to court. In his defense, I was pretty hot at this point, but, in my experience with Rich Beck, I really cant say that this kind of poor attitude and extreme lack of customer service is outside of the norm for him.
The essence of my experience was this: Aside from being just plain unpleasant to work with, Rich Beck of Becks guitar specialty services is a waste of time, money and patience. If you have more of any of these resources than you know what to do with, then I would recommend him to you. If you dont move on. His artistic craftsmanship and professionalism have proven to be a distant second to his fragile, propped-up Ego.
I may not currently have the money or relative fame I once had (or will have), but the music I make on my instrument is a critical outlet for me to work through the stress and embrace the joy in my life. If Rich Beck ever understood musicians, personal integrity, and the world outside of himself he would have remembered this. Sadly, he appears now only to look to himself without actually seeing the same.