Matrix is awesome!

charley

Gold Supporting Member
Messages
3,455
Just wanted to pass along a very positive customer service experience I had with Matrix. I purchased a GT800 about a year ago, and over Xmas it started malfunctioning. I would get intermittent volume drops and boosts. I emailed them, went through their very easy repair process online, then sent the unit to them.


Even though I made a mistake and didn't include the PO Box # of the address I sent it to, Matrix was very easy about the whole thing. In fact, instead of repairing the unit, they are sending me a brand new one!


Much respect to Matrix, who not only makes a great product, but really cares about their customers. Awesome!
 

JackJordan

Member
Messages
1,357
I have never even heard of Matrix... can't google it either, all I get is Matrix the movie.

Do you guys have a website?

Exiled_on_Main_St what company do you not recommend?
 

toasterdude

Member
Messages
2,022
Had similar issues with GM50s in my xitone cabs. Both Mick at Xitone and the Matrix guys worked together and took care of it. Wouldn't hesitate buying from either in the future.
 




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