Depends on the item. If you're getting higher end stuff from their 'Private Reserve', they'll take pictures, send weights, etc.Have you ever called MF to inquire about an item that is supposed to be NEW?
I can tell you that they will NOT provide any additional information or take any photos for you.
This happened to me a couple of months ago and I started a thread about it. I ordered a new bass from MF and got a floor model from GC with a crack in the neck pocket. They would not let me return it to my local GC (10 minutes away), but did provide a return label.OK, may be old news to some but I recently ran into this for the first time. I ordered and paid for a “new” QSC K10.2 From MF. It arrived, in a large floppy cardboard box that was barely holding together. Inside was the speaker wrapped in bubble wrap, no QSC box, no power cable, and none of the cards, manual, etc…
So I called MF. It turns out that “in stock” now just means if it exists anywhere in the MF/GC universe they sell it as new and send it From wherever. They don’t tell you about it up front. In my case, the GC gang that packed it up clearly didn’t give a crap about getting it to me safely and with all pieces that would come with a new one.
Technically, if the authorized dealer hasn’t sold it previously, it’s “new”. But y’all know what things look like on the floor of many GCs.
Now, I’m not opposed to buying a floor model but they should tell the buyer upfront and discount it.
I returned it. I did test it out and they did send me a power cable, but it was a little beat up and when cranked up the power cut out.
Just be aware if you choose to order from MF you may run into this.
Essentially the same company. I don’t know the details of how they have the corporate formalities worked out (eg common ownership of two corporations) but for practical purposes they are one company that (usually) presents two different faces to the consumer.What's the relationship between MF and GC?
This really surprises me. I have never received a used or floor model from Sweetwater.Sweetwater has also done this to me. And for the small shops that don't have stacks of new equipment waiting to ship, it's likely to happen regularly. A great store return policy solves the problem.
I have been able to get Sweetwater to discount prices in the past. However, it seems that is getting harder to do with them. They have missed out on a few sales with me lately because they wouldn't come down on the price. I found the items for less money on Reverb from other reputable shops and purchased there and saved money. It is kind of sad to me.Because MF reps will give you a discount if you call and ask, Sweetwater almost never, and with MF you earn quite a few points on each purchase. Plus, if you don't like an item, I've heard you can return it directly to guitar center, while with Sweetwater they make you pay for return shipping.
But if money is no object, I agree, Sweetwater is the way to go.
To their credit, they made things right but it did happen although it was in 2011. Maybe they've changed their practices but I haven't shopped with them since.This seems to be more common these days. I plan on staying away from them when buying things online.
This really surprises me. I have never received a used or floor model from Sweetwater.
I have been able to get Sweetwater to discount prices in the past. However, it seems that is getting harder to do with them. They have missed out on a few sales with me lately because they wouldn't come down on the price. I found the items for less money on Reverb from other reputable shops and purchased there and saved money. It is kind of sad to me.
I usually give Sweetwater a shot at a sale. The only way to get them to discount items recently is to have a legit price from another shop and they will match that at times. I don't like that game. I would rather buy it from the shop that gave me the better price instead of using them to get Sweetwater to do what they used to do for you in the past.
The biggest problems are probably expectations and lack of disclosure. People have been buying online from MF for decades and expect they will get a new, in box item, since that is the way it has worked for a long time. it would probably help if MF has some kind of disclaimer at checkout that said the item may or may not ship from a GC store.Mom and pop shop have done this for a long time. Why is this a big deal?
of course dinged floor models with missing case candies should be discounted, but if it looks and feels like new, what is the problem?
I interviewed at MF probably 15 years ago. Had dinner with the owner and spent an entire day at the facility. At that time they were a wholly-owned subsidiary. There was no sharing of inventory or facilities at that time. It seems they have been more fully absorbed/assimilated since then.What's the relationship between MF and GC?
It must be a brand new policy, to return MF to GCThe shared inventory thing they used to try very hard to hide. Most things came (and still come from) from their shared warehouse, rather from actual Guitar Centers. But they could always dip into actual GC store inventory if need be.
being able to do returns at GC for MF purchases is newish.