Need help! any Axe FX Ultras in Germany?

Discussion in 'Digital & Modeling Gear' started by sinasl1, Feb 29, 2012.

  1. sinasl1

    sinasl1 Member

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    Heya guys,

    We had an incident today at a gig in Hamburg, Germany- I haven't arrived at the venue yet but somehow at setup when they plugged in the XLR's on my Ultra, it smoked- took out some stuff in the output section. Maybe some DC got sent down the line or something. They've evidently sent it out to an electronics repair place to see if they can figure it out.

    So hopefully it can be fixed- but if not- I'm in a bind I guess. I didn't bring a backup, due to budget constraints :shock: I have 9 more days of dates here in Europe... options we are looking at are getting my other Ultra sent from storage in LA to Germany, or trying to find one over here.

    Do you know of any users with Ultras in Germany? Or Denmark, or somewhere close? THinking someone would possibly rent us one for the remainder of the tour... We play tonight in Hamburg, tomorrow in Berlin, and then in Dresden...

    thanks for any and all help dudes!

    Pete
     
  2. MrSleepy

    MrSleepy Member

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    G66..the main EU importer are based in Germany..

    Tech SupportJochen jochen@G66.eu
    0049 (0) 461 1828 066
     
  3. sinasl1

    sinasl1 Member

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    G66 rocked me out, thanks!
     
  4. Scott Peterson

    Scott Peterson Staff Member

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    Sucks your box got roasted. Cool it got worked out though.

    Crazy world this is.
     
  5. Dr Git

    Dr Git Member

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    Cool it worked out for ya...wow...hope the rest of the tour goes well for ya
     
  6. stratzrus

    stratzrus Philadelphia Jazz, Funk, and R&B Supporting Member

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    I'm wondering if the problem was caused by sending 48v through the XLR cable by mistake and if so, if a XLR Line Level Isolation Transformer could have prevented it?

    [​IMG]


    Don't know, just wondering.
     
  7. Yek

    Yek Member

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    IIRC protection against phantom power was added to Standards and Ultras at a later stage. Not sure though.
     
  8. stratzrus

    stratzrus Philadelphia Jazz, Funk, and R&B Supporting Member

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    If my Ultra is an earlier unit that doesn't have it would the XLR line level isolation transformer above solve the problem or is there any way my unit could be upgraded?

    I take it by your post that this is not an issue with the II?
     
  9. Ben R

    Ben R Member

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    I have an older Ultra and the same thing happened to mine a year or 2 back. (Damned phantom power was turned on at a mixing console I was plugged into!) Luckily, I was able to drive to Fractal Audio. Cliff (himself) fixed mine on the spot and upgraded the XLR ins for me so that it wouldn't happen again. Anyway, I hope that you can get it squared away if you haven't, already, Pete. Good luck.
     
  10. Yek

    Yek Member

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  11. dsmc80

    dsmc80 Member

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    Pete, I sent you a PM. My wife is in Berlin and she has my AXE2 there. If you need it, drop me a line and I'll see what I can do.
     
  12. mix2much

    mix2much Member

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    Do we know when this xlr protection mod was implemented? I think mine is a late 2009 or early 2010 Standard.
     
  13. stratzrus

    stratzrus Philadelphia Jazz, Funk, and R&B Supporting Member

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    I'd check with support to be sure.
     
  14. sinasl1

    sinasl1 Member

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    Thanks y'all- I got sorted out by G66 the euro distributor- they sent me an ultra and I was back up and running tonight, only did one show without the unit.

    The sucker really fried- I'm talking smoke coming out of the unit here. But the mixing desk (FOH) caught fire at the same time so I think it was more serious than just phantom. Gnarly. Ya the ISO transformers probably would have worked. You learn something new every day.
     
  15. Scott Peterson

    Scott Peterson Staff Member

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    Holy crap .... the FOH board caught fire? DAMN! That is messed up.
     
  16. thisHEREgiraffe

    thisHEREgiraffe Member

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    Messed up YES, but damn that is Rock n' Roll :dude
     
  17. Zelja

    Zelja Member

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    Was the Ultra set to a Vox AC30 model at the time? They're known to catch on fire.
     
  18. Sikor

    Sikor Member

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    Good one! :rotflmao
     
  19. Mondoslug

    Mondoslug Supporting Member

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    Hey, glad Pete got hooked up...amazing resources these places!

    Hey Ben - Phantom being turned on is what fried your Ultra?
     
  20. Ben R

    Ben R Member

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    It didn't fry the Ultra. Just the right side of my (XLR) Input 1 was burned out and wasn't working right. The Ultra (as a whole) was fine. Cliff just threw in upgraded input jacks of some kind that would resist any ill effects from plugging into a mixing board that had phantom power turned on. These "better" XLR inputs were used on later manufacturing of the Standards and Ultras. ...And, now the Axe FX II, I'm sure.

    .
     

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